A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Hi, I'm Laurel from the Digital Success team at GoTo. If you work in or support a healthcare organization, this one is for you. GoTo Connect is now integrated with leading Electronic Health Record and practice management systems, bringing your patient communication and clinical workflows together in one place. The…
Hi, I’m Laurel from the Digital Success team at GoTo. Today, I’m introducing you to Rescue Live Lens and how it can help your team get eyes on issues faster, reduce back-and-forth, and guide end users with more clarity from the start. New to camera sharing? If you’ve ever spent a few minutes trying to piece together what…
Want to keep up with specific in-app or email updates in the community without getting notifications for everything? The platform includes several ways to follow the content and topics that matter most to you. Here’s how you can tailor your notifications. Follow Sections If there are certain sections of the community you…
We're excited to announce Open Chat for GoToWebinar, giving organizers the ability to enable attendee-to-everyone chat during webinars and breakout sessions. When turned on, participants can join the conversation in real time by sharing questions, ideas, reactions, and feedback with the full session audience. Note: This is…
We are currently evaluating Goto Resolve and have many users who do not speak English or speak it very poorly. The emails our users receive for the tickets they have opened in the helpdesk are exclusively in English. It would be nice to set the language for the mail events either globally or depending on the language set…
We have discovered that all users with unattended access enabled in GoToAssist are able to access unattended computers outside of their assigned device group if the device in question has not been added to a device group yet. From discussions with support, it doesn't appear we can change that behavior (unfortunate,…
I wanted to share a feature request based on a recent case I reviewed with GoTo support. Context: I was receiving notifications that appeared to be SMS messages, but after investigating, support confirmed that they were actually emails received through an email/chat queue that I'm part of within GoTo. Support informed me…
Can you have attendees in GoToWebinar talk or text "chat" to each other during a live 500 attendee event?? If you can't - PLEASE - change it so they can. It is terrible that there is no way to have the attendees interact with each other - We have a weekly webinar on the same day, and same time EVERY week. Our clients like…
Since the upgrade to the new GTW platform. We have had several issues with broadcasting as it is lagging response. This has been our biggest issue and is an embarrassment to us, our clients and customers. We have confirmed our speed tests are not the issue.
I'm going through the SMS registration process - the brand registration went quickly, a matter of hours, but it's saying Step 2, SMS Registration is not available. I don't understand why? Can anyone help?
Hello, I am fairly new to GoTo Webinars and I am wondering if there is a way to combine 2 recordings into 1?
Hi, We recently ported a phone number from Follow Up Boss to Grasshopper, and we're running into an issue with this specific number. The number is assigned to an extension. Incoming calls do not connect. The number is also unable to send SMS. All of our other numbers that were ported from Follow Up Boss are working…
We've had a terrible time with a two day live event that's still going on. Registrants didn't get confirmations for their attending events until 24 hours before the event, we couldn't push confirmations to them. I couldn't get links to the panelists until 24 hours before either so we couldn't do a tech check until right…
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The first half of 2026 brought significant innovation to LogMeIn Rescue — across AI, security and integrations. These aren’t incremental updates; they’re capabilities built for the way modern enterprise IT teams work today. Join our product experts for an overview of the latest Rescue enhancements and learn how enterprise…
Welcome to the GoTo Community The GoTo Community’s mission is to provide a place where members can ask and answer questions, share experiences, get updates, and share ideas on GoTo Products. Here you can learn from, support, and connect with knowledgeable GoTo staff and customers on all GoTo products. If you would like to…
Welcome to the GoTo Community! The GoTo Community is a place where GoTo/LogMeIn customers can ask questions, share tips, exchange ideas, and get solutions for all GoTo products. Our goal is to provide a helpful, respectful, and collaborative space for everyone. This guide explains how the community works and how you can…