A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Want to keep up with specific in-app or email updates in the community without getting notifications for everything? The platform includes several ways to follow the content and topics that matter most to you. Here’s how you can tailor your notifications. Follow Sections If there are certain sections of the community you…
We're excited to announce Open Chat for GoToWebinar, giving organizers the ability to enable attendee-to-everyone chat during webinars and breakout sessions. When turned on, participants can join the conversation in real time by sharing questions, ideas, reactions, and feedback with the full session audience. Note: This is…
GoTo Connect Admins, it's time to revisit your user groups. Or, if you've been putting them off altogether, it's time to finally create them. I know you have a lot on your plate. While I'd love to think GoTo Connect is the only thing demanding your attention, the reality is you're balancing countless projects, priorities,…
For a webinar delivered on 3rd June 2026, the Registration Report shows 336 registered; the Attendee Report shows 322 registered and 203 attended. Why is there a difference? I've downloaded both reports today, surely they should have the same number of registrations? I was under the impression that the Attendee report…
Hello: We currently are using an external trouble ticket system and exploring moving over. However, we have been using Goto Resolve to Remotely Manage, Monitor, and provide support across 6 different tenants of clients that we support. Currently, as mentioned we are using the external system to document not only the fixes…
We repeatedly distribute links to knowledge base articles to our employees. However, these often do not work directly. Instead, users first have to sign in via the “Tickets” tab. After that, they can then either click the link again or go to the Knowledge Base and search for the article manually. In my view, it would be…
I'd like to cancel my upcoming Central renewal but by email, not phone which does not give me a written record. How can this be done? Thank you.
Everyone participating in the meeting via Goto Meeting uses a Turkish keyboard. When remote control is granted, authorized Turkish characters cannot be used.
Note: These instructions can only be completed by the MAH (Master Account Holder). Users will not see this option. Once the key has been generated, it cannot be shown again. If lost or forgotten, the Master Account Holder must generate a new one to replace it Log into your account at LogMeIn.com using the Master Account…
We currently utilize GoTo Connect with our users logging in through SSO and have a helpdesk that helps create the user accounts when they are onboarded. For our workflow, there is a gap in Role customization that doesn't allow us to create an admin who can manage the phone system (Dial Plans, Ring Groups, Extensions, Phone…
I am using the GoTo Assist Service Desk API to retrieve incidents and I need to retrieve the attachments as well. When I retrieve an incident, the API returns the string {{ attachment:1 }} in the text but there is no metadata with the url or filename for the attachment. I need the url/endpoint to use to retrieve the…
Hi, To see the latest updates released for our various APIs please visit the: GoTo Developer Center Changelog page.
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The first half of 2026 brought significant innovation to LogMeIn Rescue — across AI, security and integrations. These aren’t incremental updates; they’re capabilities built for the way modern enterprise IT teams work today. Join our product experts for an overview of the latest Rescue enhancements and learn how enterprise…
Welcome to the GoTo Community The GoTo Community’s mission is to provide a place where members can ask and answer questions, share experiences, get updates, and share ideas on GoTo Products. Here you can learn from, support, and connect with knowledgeable GoTo staff and customers on all GoTo products. If you would like to…
Welcome to the GoTo Community! The GoTo Community is a place where GoTo/LogMeIn customers can ask questions, share tips, exchange ideas, and get solutions for all GoTo products. Our goal is to provide a helpful, respectful, and collaborative space for everyone. This guide explains how the community works and how you can…