Hello GoTo Webinar Community! If you haven’t checked out GoTo Webinar’s revamped platform, now’s the perfect time! The new GoTo Webinar offers a simpler, more modern design and powerful features designed to help you connect, engage, and succeed. Why is the new GoTo Webinar special? Flexible Joining Options: Attendees can…
Hi Everyone, Here’s a look at the latest features that became available in February, enhancing your GoTo Connect experience to be smoother, smarter, and more enjoyable than ever. Website Knowledge Ingestion for AI Receptionist Effortlessly turn your website content into searchable, editable knowledge base articles for your…
Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
Hi, I'm Laurel from the Digital Success team at GoTo. One of the things I genuinely love about this community is that you tell us exactly what you need, and today, I get to share that we were listening. Two of the most requested device management improvements are now live in GoTo Admin, and both came directly from your…
Currently, wrap up times are configured at the queue level and apply to all users. Users have the option to end wrap up time early. Wrap up time should have additional configuration options that allow individual users to have different wrap up times. The individual user should have an option to adjust their own wrap up…
Hi GoTo Community, Feature requests that would make a real difference for our users: Cross-Device Call Forward Visibility When Call Forward is enabled on one device, all other devices on the same line should show that it's active. Currently there's no indication at all, which leads to missed calls and confusion. Thanks.
Hey GoTo Community! 👋 Looking for some advice on a client requirement — hoping someone here has tackled something similar! The Ask: My client wants only the first two incoming calls to ring through to their device. Any third concurrent incoming call should be diverted straight to voicemail, without ringing the physical…
My company is evaluating significantly expanding the use of Grasshopper. There is one very important feature that is missing which is gating expanded use. A feature that is required is a switch which enables a 'wifi only' mode on an extension by extension basis. This mode would change the current behavior so that…
Recently an employee received a new Macbook and began setting it up. Deployment through our MDM (Kandji/Iru) went as planned until it tried to run the Unattended agent installer. The user reported they received an error message stating "Invalid Installer. Download a new installer and run it on the remote device." In…
In a webinar, the session countdown timer starts as visible to attendees. As organizer, I need to bring up the Timer tool, uncheck the box to show it to attendees, and restart the timer. I would like an option before starting the broadcast to turn off the timer completely (for everyone) or to disable it for attendees. If…
It would be great if you could enable Follow-Up Emails for Attendees and Absentees after EACH webinar in a recurring webinar series. I run monthly webinars for my clients and send out a recording after each webinar - I currently have to do this manually as GoToWebinar is only able to send out the recording after the last…
I know the users with admin rights can override the open and closed settings. It would be very useful to give that ability to a none admin from the phone. It could be a star code like *8x + 1 day, 2 closed, 3 holiday, 0 restore normal schedule Or add a button to selected phones and give LED feed back This is on most phone…
Kind regards I would like to request the cancellation of my standard Pro subscription.
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Welcome to the GoTo Community The GoTo Community’s mission is to provide a place where members can ask and answer questions, share experiences, get updates, and share ideas on GoTo Products. Here you can learn from, support, and connect with knowledgeable GoTo staff and customers on all GoTo products. If you would like to…
Welcome to the GoTo Community! Our aim is to create a space where GoTo/Logmein customers can ask questions, share tips, exchange ideas, and get solutions to all GoTo products. We're dedicated to fostering a pleasant and collaborative environment, and we're glad you’re going to join us. The following represents how our…