The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
Let’s take a look at some of the highlights from 2025! Turn Conversations into Actionable Insights GoTo Connect’s enhanced reporting now turns calls and messages into clear, actionable insights for every team. Your conversations matter—and now your data delivers even greater value for you. Check it out here Scheduled-based…
Hello GoTo Webinar Community! If you haven’t checked out GoTo Webinar’s revamped platform, now’s the perfect time! The new GoTo Webinar offers a simpler, more modern design and powerful features designed to help you connect, engage, and succeed. Why is the new GoTo Webinar special? Flexible Joining Options: Attendees can…
The users at my company all have either two monitors connected to their computers' onboard graphics adapters via DisplayPort and HDMI (one of each), or else are using Lenovo laptops hooked up to docking stations that allow them to run two monitors while the laptop is shut. We've had a number of problems lately with users…
Hello, For the past 10 days or so, we are seeing a large number of incoming Caller ID names displaying random names. So far, support has pointed us to the carriers, but the ones we are able to check appear correct with the carrier. Would like to know if others are experiencing anything similar. Thanks!
When a customer connects to us we often need admin privileges, which requires us to enter an admin username and password into the Technician Console on our side. If the client doesn't want to share admin credentials with us, is there a way for them to elevate the session on their end? GoToAssist Corporate allows us to…
I just signed up with Grasshopper and I'm waiting on my number to be ported over, so until then I do have the temporary number. When I call that temp number, it answers properly with the message for the extensions. However, if we reject the call it goes to our personal voicemails, not grasshopper. What am I doing wrong?
Since 2 years I try (unsuccesfully) to renew my Hamachi group. Today I have even free groups deleted, but nevermind, not now about this. Again I tried to buy Hamachi because I need to use such software VPN group instead of my routers hardware. See, what madness he have now: 1) When I search Hamachi forum, there is a post…
The issue seems to be following the user, the phone reboots on its own. Has anyone seen this issue before? Phone also has poor call quality it seems, voice drops out. Everything from the physical network to even the goto network test comes back positive.
For the GOTO webchat icon. Is there a way we can offset the opposition? Currently, we can only align left or right. But I already have another icon in those positions. Is there any class or ID name that I can use to apply the css style to move the icon higher?
I have completed all necessary registrations and it shows that we are verified but text messages are not coming and only 1 that I have sent (to my daughter to test) went through. I have deleted the app and reinstalled 3 times, logged off the computer and closed out and reopened and logged back in. There are no updates.Our…
Shared contact names appear in the GoTo app call history. That makes it easy to find relevant calls. And while you can apply filters in the analytics call reports, you cannot see a shared contact name in the list of calls. It would be helpful if shared contact names appeared in the analytics dashboard.
I bought an Ipad pro thinking it would be easy to use logmein. When I use logmein from my computer I can open numerous windows and able to move those windows around so that I can work on a few of them that are opened. I can't seem to figure out how to move the windows around on the Ipad. Is this able to be done?
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Welcome to the GoTo Community! Our aim is to create a space where GoTo/Logmein customers can ask questions, share tips, exchange ideas, and get solutions to all GoTo products. We're dedicated to fostering a pleasant and collaborative environment, and we're glad you’re going to join us. The following represents how our…