A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Want to keep up with specific in-app or email updates in the community without getting notifications for everything? The platform includes several ways to follow the content and topics that matter most to you. Here’s how you can tailor your notifications. Follow Sections If there are certain sections of the community you…
We're excited to announce Open Chat for GoToWebinar, giving organizers the ability to enable attendee-to-everyone chat during webinars and breakout sessions. When turned on, participants can join the conversation in real time by sharing questions, ideas, reactions, and feedback with the full session audience. Note: This is…
GoTo Connect Admins, it's time to revisit your user groups. Or, if you've been putting them off altogether, it's time to finally create them. I know you have a lot on your plate. While I'd love to think GoTo Connect is the only thing demanding your attention, the reality is you're balancing countless projects, priorities,…
How you set up your Host Groups and User Groups on day one will either save you hundreds of hours — or haunt you for years. If you manage a handful of machines, you can probably get away with ad-hoc access assignments and a loose grouping strategy. But once you cross the 100-host threshold, everything changes. LogMeIn…
How Permissions Actually Work (and Why Additive Logic Matters) Before you configure a single permission, you need to understand how Central resolves them. This is one of the most misunderstood aspects of the platform. The Additive Permission Model A group member's effective permissions are the combination of their…
Summer is in full swing, and we’re back with another roundup of the latest updates to GoTo Meeting. These new features are designed to help you communicate more smoothly, stay connected with participants, and create a better meeting experience for everyone involved. Read below for more! View contact information. See and…
We can currently grant Group Managers the ability to review their group members call history and call recordings. They can also review the message reports, but they cannot view the conversation overview which they need for training when their team members are using SMS/MMS to communicate with a customer.
Not sure where else to mention or report this, but when using any kind of desktop scaling above the Windows default of 100%, selecting the dial option on the GoTo web version creates the dial menu pop-out as usual, but the pop-out judders as it does not appear to dynamically re-size based on window scaling. Essentially, if…
When I try to open the Remote Execution tab in the Agent mobile app, it just sits there with the "Remote Execution" tab selected, but nothing happens.Is anyone else having this issue?
Add on orders should notify the rep that is assigned automatically, similar to how initial lead registration sends an email notification. Can the pricing and equipment in the partner portal be updated? Partners should be allowed to create their own RFP PDF quotes from their partner exchange portal. Along with that, it…
I recall GoTo Meeting previously having an option to set attendees to automatically be muted when they joined. I can no longer find the setting and now, if users have their microphone unmuted in the "Hallway" preview, they join the meeting unmuted. Was the setting relocated or removed completely?
As an Admin, I would like the ability to create or reset a user password upon setting up a new user. Current process is having to use forgot password option once an extension has been assigned to another user or setting up a new extension.
Currently, when creating tags within GoTo Connect Chat Assistants, there is no option to edit or rename them after they have been created. This becomes a challenge when a tag contains a typo, needs to be updated, or when naming conventions change over time. It would be very helpful to have a feature or module that allows…
We have for a number of years been running the G2M along with a meeting handling solution of our own in the same browser window - but since monday we get a connection error on the G2M frame. According to my programmers Goto changed their COR settings. Who do i contact at Goto to deal with this.
There needs to be a way for devices in Resolve to discover and deploy the installer to other devices on the same network. WatchGuard Endpoint Security has this feature, and it's a lifesaver.
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During this session you will learn how LogMeIn Rescue connects with ServiceNow, Nexthink and other leading IT platforms to accelerate issue resolution, streamline workflows, and deliver greater visibility across your entire support landscape. What you'll learn: How Rescue integrates with ServiceNow and other ITSM tools to…
Welcome to the GoTo Community The GoTo Community’s mission is to provide a place where members can ask and answer questions, share experiences, get updates, and share ideas on GoTo Products. Here you can learn from, support, and connect with knowledgeable GoTo staff and customers on all GoTo products. If you would like to…
Welcome to the GoTo Community! The GoTo Community is a place where GoTo/LogMeIn customers can ask questions, share tips, exchange ideas, and get solutions for all GoTo products. Our goal is to provide a helpful, respectful, and collaborative space for everyone. This guide explains how the community works and how you can…