A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Want to keep up with specific in-app or email updates in the community without getting notifications for everything? The platform includes several ways to follow the content and topics that matter most to you. Here’s how you can tailor your notifications. Follow Sections If there are certain sections of the community you…
We're excited to announce Open Chat for GoToWebinar, giving organizers the ability to enable attendee-to-everyone chat during webinars and breakout sessions. When turned on, participants can join the conversation in real time by sharing questions, ideas, reactions, and feedback with the full session audience. Note: This is…
It's my pleasure to introduce you to the latest version of the Rescue Desktop Technician Console (DTC) for Windows: 7.55.4174 While you already know the DTC well, this version brings together security enhancements, workflow improvements, and access to the latest Rescue capabilities, helping your technicians work more…
On long duration meetings, can we have a warning before the phone call kicks everyone out and requires a call back in? Maybe a 5 or 10 minute time notification. Moderator edit: title for clarity
Hello, I need help with case 22826523. I am located in Argentina, which is not listed in the phone support country menu, so I cannot complete my request through that option. Please forward my case to Billing Support and contact me by email, preferably in Spanish. I want to cancel my Hamachi Network Standard subscription,…
Hi, We recently started using GoTo Connect and have been enjoying its Contact Center features. However, the limited chat functionality is affecting our team’s ability to collaborate effectively. We have encountered the following issues and limitations: iOS and Android mobile apps: Only one image can be attached per…
Currently, the only way to block callers without disabling Dial Plan Filters is to manually enter the phone number in the GoTo Admin Desktop version under Call Filters. This is inconvenient for businesses with multiple employees answering calls. If an employee receives a spam or scam call, they would have to contact an…
We are writing to express our strong dissatisfaction with the sudden, unannounced disabling of direct hyperlinks in webinar follow-up emails. As a professional organization hosting regular webinars, we rely heavily on post-event emails to share important feedback links and resources with our attendees. Removing this core…
Contacts that came from Salesforce can not be edited or deleted in GoTo Connect. I changed the phone number to a contact IN salesforce and the sync is not updating the phone number in GoTo and won't allow me to delete or update the phone number in GoTo. So, my phone system is showing the wrong number.
In the last few weeks (after a recent update on 8/13) we've noticed that our live webinars we conduct with a video only have a black box that appears below or next to the video making it difficult to see. We've been conducting weekly webinars this way since 2019 without an issue. Now, we no longer have the ability to view…
Hi Rescue Community, We’ve introduced several updates recently that expand Mac support, tighten security, and add new collaboration capabilities to the web console. Here’s a rundown of what’s new. Custom Domain Enterprise customers can now access Rescue through their own branded, tenant-specific URL — building end-user…
Hello, I just created my first webinar and tested the registration process using several different email addresses. In every case, the GoTo confirmation emails and calendar invitations went straight to my Spam folder. These are business email addresses I use regularly, so I'm concerned about why GoTo's emails are being…
Cancel a Paid Account If you have a paid monthly or annual Hamachi account and would like to cancel before renewal, the fastest way to cancel is to https://community.goto.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fsupport.goto.com%2Fcontact directly. Depending on your country or region, we offer different phone…
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Welcome to the GoTo Community The GoTo Community’s mission is to provide a place where members can ask and answer questions, share experiences, get updates, and share ideas on GoTo Products. Here you can learn from, support, and connect with knowledgeable GoTo staff and customers on all GoTo products. If you would like to…
Welcome to the GoTo Community! The GoTo Community is a place where GoTo/LogMeIn customers can ask questions, share tips, exchange ideas, and get solutions for all GoTo products. Our goal is to provide a helpful, respectful, and collaborative space for everyone. This guide explains how the community works and how you can…