Hello GoTo Webinar Community! If you haven’t checked out GoTo Webinar’s revamped platform, now’s the perfect time! The new GoTo Webinar offers a simpler, more modern design and powerful features designed to help you connect, engage, and succeed. Why is the new GoTo Webinar special? Flexible Joining Options: Attendees can…
Hi Everyone, Here’s a look at the latest features that became available in February, enhancing your GoTo Connect experience to be smoother, smarter, and more enjoyable than ever. Website Knowledge Ingestion for AI Receptionist Effortlessly turn your website content into searchable, editable knowledge base articles for your…
Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
I downloaded goto resolve logmein resolve agent when I sign in nothing happens.
Cancel a Paid Account If you have a paid monthly or annual Hamachi account and would like to cancel before renewal, the fastest way to cancel is to call customer support directly. Depending on your country or region, we offer different phone support numbers. To make sure that you get the right number and connect with an…
WHY ARE THE ISSUES BEING RESOLVED SO SLOWLY? The invoice isn't split into two parts!!!! When will it be split? ???
I have created multiple helpdesk services for end users. Is there anyway to assign end users to certain helpdesk services so they dont create tickets in the wrong helpdesk? If there is not, is that something that could be added at some point down the line?
Agents can be separated and restricted to only see the Helpdesk Services that are designated to them. But every end user we add sees other Helpdesk Services that they shouldn't. Are you guys planning on adding this feature in the next release? If so, when will that be? I'd really love to add licenses and grow with GoTo,…
Hello i don't want to extend my current billing when it expires, how can i do that? i live in the region out of the goto customer service support
What is the difference between adding a user versus just adding their phone number as a call forwarding destination on an extension? Is adding them as a user the only way for them to log into the mobile app and manage their hours of availability?
Hi Community, I’m looking for advice or updates on a few feature requests for a customer setup. 1. Night Switch / After-Hours Routing The customer would like a “Night Switch” feature that: Automatically diverts incoming calls to voicemail after business hours Can also be manually activated during the day (e.g., when…
We've undertaken a test webinar this morning with the new experience and one of our attendees had an issue. We had 2 panelists, the attendee could hear and see 1 panelist, but not the other. All other organisers and attendees could see both attendees.
Schools tend to use a rule to prevent calls to teachers during school classroom hours. your new Conditional Routing Node does not allow choosing internal extensions/directories to select those PBX extensions as allowable pass through callers to prevent any external numbers from passing through to the classroom during…
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Welcome to the GoTo Community The GoTo Community’s mission is to provide a place where members can ask and answer questions, share experiences, get updates, and share ideas on GoTo Products. Here you can learn from, support, and connect with knowledgeable GoTo staff and customers on all GoTo products. If you would like to…
Welcome to the GoTo Community! Our aim is to create a space where GoTo/Logmein customers can ask questions, share tips, exchange ideas, and get solutions to all GoTo products. We're dedicated to fostering a pleasant and collaborative environment, and we're glad you’re going to join us. The following represents how our…