The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
Let’s take a look at some of the highlights from 2025! Turn Conversations into Actionable Insights GoTo Connect’s enhanced reporting now turns calls and messages into clear, actionable insights for every team. Your conversations matter—and now your data delivers even greater value for you. Check it out here Scheduled-based…
Hello GoTo Webinar Community! If you haven’t checked out GoTo Webinar’s revamped platform, now’s the perfect time! The new GoTo Webinar offers a simpler, more modern design and powerful features designed to help you connect, engage, and succeed. Why is the new GoTo Webinar special? Flexible Joining Options: Attendees can…
Hello, I called in to GoTo and worked with Gabriella. She was fantastic. However, we were unable to get the AudioCodes MP508 8 FXS device to register. This AudioCodes is the recommended replacement for the end of life MP118 8 FXS. It has been end of life since 2022. Can GoTo look into getting the AudioCodes MP508 8FXS…
The directory button used to be on the same page as the button programming and would like it moved back. The overall feeling of the new admin portal is TOO MUCH CLICKING compared to the legacy portal. I used to be able to turn that on while programming buttons, Now I have to make it a 2 step process and slows me down while…
Hello, 2 years ago I lost a customer as they needed a feature that allowed for the system to call out to a service tech afterhours to let them know there was a voicemail left. I brought it up to GoTo to possibly add this feature. A lot of times the call needs to be made to wake up the person on call. Voicemail to email…
Reminder wird nach Kopieren eines alten Seminares nicht überschrieben mit dem neuen Titel
Client has 3 people answering the phones at the front counter… These people answer the phones, greet customers, set appointments, take money and are very busy. Currently being overrun with incoming calls… They are coming from a premise, square key system with only 3 lines where the 4th caller would have received a busy…
After turning on hamachi, i created a network and a friend joined. But, I have a reconnection every 2-3 minutes. I have a Macos tahoe 26 operating system.
Need connection with Yealink WH67 Our entire teams is running this headset with GoTo Soft Phone. Unfortunately it does not work together. Headset controls do not work. And to stop incoming calls dialling right over the top of your existing call you have to have them turned off.
Hi Everyone, Here’s a look at the latest features that became available in February, enhancing your GoTo Connect experience to be smoother, smarter, and more enjoyable than ever. Website Knowledge Ingestion for AI Receptionist Effortlessly turn your website content into searchable, editable knowledge base articles for your…
Description: Escriba, a licensed customer of LogMeIn Rescue, has identified a need to improve the experience of their own clients when requesting remote support sessions. Currently, when a customer initiates a new remote session, they have no visibility into their position in the support queue or the estimated time until…
The drop down options to force the system in open and closed mode would have an option for All Hours Closed (Until next scheduled open event) This would be nice so a system admin would only have to log into the admin portal 1 time. On Friday the office will closed early so the admin will log in and choose "All Hours Closed…
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Welcome to the GoTo Community The GoTo Community’s mission is to provide a place where members can ask and answer questions, share experiences, get updates, and share ideas on GoTo Products. Here you can learn from, support, and connect with knowledgeable GoTo staff and customers on all GoTo products. If you would like to…
Welcome to the GoTo Community! Our aim is to create a space where GoTo/Logmein customers can ask questions, share tips, exchange ideas, and get solutions to all GoTo products. We're dedicated to fostering a pleasant and collaborative environment, and we're glad you’re going to join us. The following represents how our…