A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Want to keep up with specific in-app or email updates in the community without getting notifications for everything? The platform includes several ways to follow the content and topics that matter most to you. Here’s how you can tailor your notifications. Follow Sections If there are certain sections of the community you…
We're excited to announce Open Chat for GoToWebinar, giving organizers the ability to enable attendee-to-everyone chat during webinars and breakout sessions. When turned on, participants can join the conversation in real time by sharing questions, ideas, reactions, and feedback with the full session audience. Note: This is…
It's my pleasure to introduce you to the latest version of the Rescue Desktop Technician Console (DTC) for Windows: 7.55.4174 While you already know the DTC well, this version brings together security enhancements, workflow improvements, and access to the latest Rescue capabilities, helping your technicians work more…
Hi Support Team, Hamachi is not working on macOS 27 Golden Gate. Whenever I open the client, it pops up the error: "The Hamachi service is not running. Run 'sudo launchctl load /Library/LaunchDaemons/com.logmein.hamachi.plist' to start it." However, running the command in Terminal fails with "Bootstrap failed: 5:…
I have a user who reports that when she connects from home, the users in the office can still hear her sound coming through her system. Her office PC is Windows 11 and running Gotomypc 26.7.4408. I walked her through setting the Gotomypc sound preferences to 'turn off sound on connection' and 'Mute speakers while…
GoTo Admin and GoTo Analytics should be fully accessible and functional from mobile devices. Currently, many important administrative functions, such as changing Dial Plan hours, require access to a desktop computer, and GoTo Admin does not work properly on devices such as iPads. GoTo Analytics is also difficult to…
We have our main customer support queue that all customers call into and several other internal queues where the customer support agents would transfer calls if necessary. We would like to report on how many calls were transferred to another queue, or internal extension. Agent performance filters only show specific queues…
It would be helpful to allow users to send contact cards directly through SMS, either from the end user’s mobile device or from within the application using the app’s messaging functionality. This would allow users to share contact information without having to use their personal phone number or personal messaging…
Currently, the only way to block callers without disabling Dial Plan Filters is to manually enter the phone number in the GoTo Admin Desktop version under Call Filters. This is inconvenient for businesses with multiple employees answering calls. If an employee receives a spam or scam call, they would have to contact an…
Is there any documentation on how to set up an integration from Call Reports for Google Analytics Tracking? We have a customer interested in using Call Reports to track the effectiveness of their advertising. Any thoughts or ideas on how to address this for the customer would be a huge help. Let me know if you have any…
It would great if the GoTo mobile app could automatically rise to the top of screen on an incoming call. Even better if it could come through a locked screen. Thanks, Mike
As an admin, I would like the ability to unlock a user account. Currently, when a user is locked out, they are forced to wait 5 minutes or reset their password. Moderator edit: title for clarity
As a call center supervisor, I would like the ability to view the Agents tab and Callers tab from the Supervisors dashboard in a single view. These two widgets are not currently available when creating a custom wallboard. Viewing both of these tabs in a single window allows me to quickly see call volume and agent activity…
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Welcome to the GoTo Community The GoTo Community’s mission is to provide a place where members can ask and answer questions, share experiences, get updates, and share ideas on GoTo Products. Here you can learn from, support, and connect with knowledgeable GoTo staff and customers on all GoTo products. If you would like to…
Welcome to the GoTo Community! The GoTo Community is a place where GoTo/LogMeIn customers can ask questions, share tips, exchange ideas, and get solutions for all GoTo products. Our goal is to provide a helpful, respectful, and collaborative space for everyone. This guide explains how the community works and how you can…