A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Hi, I'm Laurel from the Digital Success team at GoTo. If you work in or support a healthcare organization, this one is for you. GoTo Connect is now integrated with leading Electronic Health Record and practice management systems, bringing your patient communication and clinical workflows together in one place. The…
Hi, I’m Laurel from the Digital Success team at GoTo. Today, I’m introducing you to Rescue Live Lens and how it can help your team get eyes on issues faster, reduce back-and-forth, and guide end users with more clarity from the start. New to camera sharing? If you’ve ever spent a few minutes trying to piece together what…
Want to keep up with specific in-app or email updates in the community without getting notifications for everything? The platform includes several ways to follow the content and topics that matter most to you. Here’s how you can tailor your notifications. Follow Sections If there are certain sections of the community you…
We're excited to announce Open Chat for GoToWebinar, giving organizers the ability to enable attendee-to-everyone chat during webinars and breakout sessions. When turned on, participants can join the conversation in real time by sharing questions, ideas, reactions, and feedback with the full session audience. Note: This is…
I'd like to cancel my upcoming Central renewal but by email, not phone which does not give me a written record. How can this be done? Thank you.
Everyone participating in the meeting via Goto Meeting uses a Turkish keyboard. When remote control is granted, authorized Turkish characters cannot be used.
Note: These instructions can only be completed by the MAH (Master Account Holder). Users will not see this option. Once the key has been generated, it cannot be shown again. If lost or forgotten, the Master Account Holder must generate a new one to replace it Log into your account at LogMeIn.com using the Master Account…
We currently utilize GoTo Connect with our users logging in through SSO and have a helpdesk that helps create the user accounts when they are onboarded. For our workflow, there is a gap in Role customization that doesn't allow us to create an admin who can manage the phone system (Dial Plans, Ring Groups, Extensions, Phone…
GoTo Connect Admins, it's time to revisit your user groups. Or, if you've been putting them off altogether, it's time to finally create them. I know you have a lot on your plate. While I'd love to think GoTo Connect is the only thing demanding your attention, the reality is you're balancing countless projects, priorities,…
I am using the GoTo Assist Service Desk API to retrieve incidents and I need to retrieve the attachments as well. When I retrieve an incident, the API returns the string {{ attachment:1 }} in the text but there is no metadata with the url or filename for the attachment. I need the url/endpoint to use to retrieve the…
Hi, To see the latest updates released for our various APIs please visit the: GoTo Developer Center Changelog page.
This is the scenario: If I want to send a template, I must enter the 10-digit number (55312xxxxx), Mexico's area code) in order for the message to be sent. Image 1 attached. I select the Meta template and proceed to send the WhatsApp message. Image 2 attached. So far, everything works correctly. I proceed to close the…
I have gone through the SMS Registration process and my campaign has been approved but I am still unable to send or receive text messages. I have tried logging out of the app and logging back in but I continue to see SMS Compliance (10DLC) Registration required messages in settings. Anyone know how I fix this?
For a webinar delivered on 3rd June 2026, the Registration Report shows 336 registered; the Attendee Report shows 322 registered and 203 attended. Why is there a difference? I've downloaded both reports today, surely they should have the same number of registrations? I was under the impression that the Attendee report…
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The first half of 2026 brought significant innovation to LogMeIn Rescue — across AI, security and integrations. These aren’t incremental updates; they’re capabilities built for the way modern enterprise IT teams work today. Join our product experts for an overview of the latest Rescue enhancements and learn how enterprise…
Welcome to the GoTo Community The GoTo Community’s mission is to provide a place where members can ask and answer questions, share experiences, get updates, and share ideas on GoTo Products. Here you can learn from, support, and connect with knowledgeable GoTo staff and customers on all GoTo products. If you would like to…
Welcome to the GoTo Community! The GoTo Community is a place where GoTo/LogMeIn customers can ask questions, share tips, exchange ideas, and get solutions for all GoTo products. Our goal is to provide a helpful, respectful, and collaborative space for everyone. This guide explains how the community works and how you can…