LogMeIn Resolve Desktop Console Logging Me Out Of Connected Remote Sessions

I recently updated to LogMeIn Resolve Desktop Console to version 1.15.0.43,, and when I'm connected to a remote session, it has started logging me out if it's idle for a little bit. I multitask a lot, so it's driving me crazy, because when I go back to the Desktop Console, it's making me log into it again. Can I turn this off somehow? It's new behavior.

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Accepted answers

KateG

@JodiAliceRecep I'm confirming this is now resolved.

Thanks again for your report!

All comments

KateG

@Cristiano_R

Can you try in the console, click the profile icon at the top right corner, and select "Download for desktop" to get the latest version of the agent.

Can you let me know if you are you experiencing issues with Resolve logging off in remote sessions?

Cristiano_R

Hi Kate,

Yes, it's not updating. This is my version right now.

KateG

@Cristiano_R It should update automatically, are you having this issue?

Cristiano_R

Hi,
How can we update the desktop console? It doesn't offer updates. Thanks.

KateG

@JodiAliceRecep I'm confirming this is now resolved.

Thanks again for your report!

KateG

Hi @JodiAliceRecep

Thanks for your patience. I'm confirming this is a known issue, the team is currently working on a fix and it should be resolved soon. I will update the thread when I hear more.

Thanks again for your patience as we work on a resolution.

KateG

Hi @JodiAliceRecep Nice to see you.

I'm checking with the team and will get back with you soon.