Goto really needs to look into enhancing this and making this an option as I know I am not the only client who would have a need for this. 

If you have a paid monthly or annual Hamachi account and would like to cancel before renewal, the fastest way to cancel is to call customer support directly. 

Depending on your country or region, we offer different phone support numbers. To make sure that you get the right number and connect with an agent who speaks your language, select Contact support and choose your country in the drop down menu. 

If your country is not listed, please post in this thread and we will create a case for you with your Community email address.  Once we confirm a case is created, our support team will respond as soon as possible, response times may vary depending on the volume of inquiries. 

Cancel a trial

To cancel your trial, simply wait for it to expire. No action is required unless you paid for a monthly or annual subscription during the trial period.

Remember: Unless you gave credit card information to GoTo during your trial or at some point purchased a subscription, there is no need to cancel or delete your account.

Delete an Account 

If you would like to delete your personal data and have already canceled your account, you can use the Individual Rights Management (IRM) Portal.

For more information on GoTo's resources regarding privacy see this article. 

Additionally, for compliance with HIPAA/PCI requirements, it would be beneficial to have the option in the selectable column setting that allows users to choose whether or not names are displayed on the report for those that do not want them in the report.

It is very helpful and sometimes required for our accounts to have this information logged and the number does not help identify the clients to account customers.

Analytics → Recordings page, which lists all recordings for the account. This makes it difficult for individual users to quickly find and review their own recordings.

Feature Request:
Add a “My Recordings” section directly in the GoTo desktop and mobile apps, showing only the recordings initiated by the logged-in user.

Why This Matters:

• This is a common feature in most VoIP and UCaaS platforms (e.g., RingCentral, Zoom Phone, 8x8).
• Improves efficiency — no need to filter through all company recordings.
• Enhances privacy and usability — users can review their calls without admin access.
• Reduces dependency on the analytics portal for everyday tasks.

Suggested Implementation:

• Add a “My Recordings” tab under the Calls or History section in the GoTo app.
• Display call date/time, contact name/number, and playback/download options.
• Optional: Include a search/filter function for quick access.

With the new GoToWebinar, when playing uploaded videos, the Questions and Chat panels auto merge with the video screen - and the pop out option for using a flexible layout is removed. See video below.

Is there a way to run pre-recorded videos AND have a flexible panel layout while they run? If not please can it be reinstated! Thanks.

Being able to disable CallKit integration would make it easier to see which extension number is receiving an incoming Grasshopper call, when deciding whether to answer the call. Currently, when receiving an incoming  Grasshopper call, with Wifi calling enabled (in Grasshopper > Settings > Call settings), the CallKit incoming call screen is shown rather than Grasshopper's own incoming call screen.

The CallKit incoming call screen does not show which extension the incoming call is going to, so it's not possible to determine if a call is to an individual's employee extension or to a shared department extension. It is possible to switch to the Grasshopper app while the phone is ringing, and this app shows which extension the call is to, but it is difficult to quickly switch apps when deciding how to handle the incoming call (especially for novice users).

1. Caller Name it should be there in the CID packet
2. We would love to create a rule to route based on the call being verified. This would be HUGE to spam control

Is there any information on this anywhere?

Is there a report which includes time of attempt and number called?

since some days the File Manager of the Web App is not showing the progress anymore while copying files.

Is this a known problem?

Welcome to the LogMeIn Central Script Repository!

What is it? A library of scripts to help you execute automated tasks and manage LogMeIn Pro² computers without having to access them manually.

How does it work? Simply browse the .txt files below, save as a .BAT file and head to your LogMeIn Central console. Then, navigate to the One2Many tab, and select "Run a batch file or executable." From there, simply upload the batch file and you're ready to go. 

How can you help? We encourage you to share your own scripts and/or help review the scripts of others-- just "Kudo" your favorites or reply with your comments. 

Use of these scripts is at your own risk so please test them on a small number of systems before deploying at scale. The scripts are provided “as is” without any warranty of any kind and LogMeIn disclaims any and all liability regarding any use of the scripts.  Please see the following Terms and Conditions for more information.

Remember: The currently running One2Many script ends when either the host service stops or the script includes computer shutdown or reboot tasks.

Script Repository

Microsoft Updates

Windows Update Javascript- The following script will perform comprehensive Windows Updates (Windows and Microsoft updates) on remote computers.  This java script must be run as a Custom Task within One2Many with cscript being the entry point, Command to execute to update and install in the Custom Task is:

cscript.exe "%LMI_PACKAGEROOT%\wu.js" /sa /i

/sa will  find updates that are flagged to be automatically selected by Windows Update.  This is critical to avoid installing all available updates for the computer as this may include over ten 500Mb language support files on Vista and Win7. /i is the command argument that instructs the script to download and install the updates found.  Additional arguments are outlined within the source code of the JavaScript. 

Both the script and the command to execute can be customized to suite your environment’s needs.

Security

Disable Firewall- disable the Microsoft Windows Firewall for the appropriate version of Windows. 

Enable Firewall-  enable the Microsoft Windows Firewall for the appropriate version of Windows. 

Install AVI Convert-  install the LogMeIn Rescue AVI Converter which converts LogMeIn Rescue .rcec recordings to .avi, for the appropriate version of Windows.

Update AVG Virus Definitions: Updates your AVG (versions 8 and/or 9) virus definition files 

Maintenance

Purge DLL Cache- delete and restore the cache folder associated with Microsoft System File Checker for the appropriate version of Windows.

Reboot- reboot the remote device(s) with an end-user notification for the appropriate version of Windows. Remember: When a host is restarted, it disconnects from Central and the currently running One2Many script stops. Since One2Many cannot continue script execution, rebooting a device should be the last step of your One2Many script as it ends the script.

Shut down-shut down the remote device(s) immediately for the appropriate version of Windows. Remember: When a host is shut down, it disconnects from Central and the currently running One2Many script stops. Since One2Many cannot continue script execution, shutting down a device should be the last step of your One2Many script as it ends the script.

Reset System Restore-  reset (disable/enable) Microsoft System Restore for the appropriate version of 

  windows.

Turn Off System Restore- disable Microsoft System Restore for the appropriate version of windows.

Turn On System Restore- enable Microsoft System Restore for the appropriate version of windows.

Defrag- Defragments C volume

Spool Cleaner- Cleans print spooler (submitted by iDevelop)

LogMeIn Update- Updates host software with the latest version of LogMeIn. 

Use of these scripts is at your own risk so please test them on a small number of systems before deploying at scale. The scripts are provided “as is” without any warranty of any kind and LogMeIn disclaims any and all liability regarding any use of the scripts.  Please see the following Terms and Conditions for more information.

(Original post from Kevin A. on 9/21/2010)

GitHub:

https://github.com/knix15/LogMeIn-One2Many-Community-Scripts/

(GitHub post created by Mate N. on 6/29/2018)

I believe this has been asked before but seems the link with an updated article has been removed. Where can I find the latest version of the Unattended updater?

We recently had an issue where Sophos was detecting the unattended updater as malicious, reporting a false positive and then failed to restore the application.

Sophos have recommended to manually recreate the location and copy the application to the folder, however I'm unable to find the latest version of the installer to copy to the affected devices.

Many thanks,

Today, I had a User submit a ticket involving their audio. They work from home, so they log into GoToMyPC using their personal PC. Upon login, they tried to open an .mp3 file from their email. They were not able to hear the audio from their speakers, and informed me. I checked their account and logged into their PC. I saw that the speaker was on mute instantly, and their Sound Preferences on GoToMyPC was turned off. I changed the sound option to "Use High Quality Sound", left transmit sound to "Detect Automatically", unmuted the speaker, but still no sound. I can see the volume indicator moving so I know the sound is playing. I tried other sounds to see if it was just the .mp3, but no sounds were coming through the remote session. I checked the User's physical PC on premises, and heard the audio coming from the physical PC speaker. No headphones are connected to the physical PC. I have updated Windows 11 to the most current update as well as reinstalled GoToMyPC for the User.

If anyone has any fixes or tips to help that would be greatly appreciated! Thank you! :)

Hello,

I’m trying to complete registration for the Grasshopper free trial, but I’m encountering an issue.

At Step 2 of 2 in Grasshopper, after entering all required details and the verification code sent to my phone, I receive the error message: “Something went wrong. Please try again.” The registration does not proceed further.

I have already tried:

• Re-entering the verification code
• Refreshing the page
• Using a different browser

Unfortunately, the issue persists.

Could you please assist me in completing the Grasshopper registration or let me know what might be causing this problem?

Thank you in advance.

We always shared our Windows/Screen using the "clean screen" option and this is not possible with the new software. Our events are always recorded and I don't like having the date, time, open tabs, open apps and other taskbar items visible to attendees.

We pre-record many of our webinars, so it is very important to us that the taskbar is not visible.

Your support team suggested to me that we should share an application instead. Although this removes the taskbar from view, when sharing an application, it is not possible to seamlessly switch between tabs or windows shown on the same screen (for example, PowerPoint slides and an application).

We would really appreciate if you could include the "Clean screen" option in the new software as soon as possible.

Of course the simple solution is to get into the habit of setting the status to Away before we leave but our environment, like many, can be hectic and we're often drawn away while deep in thought. Our PC auto-locked 15 mins ago so it doesn't occur to us to log back in, set Away and then go deal with the issue.

It would be far more helpful if the desktop softphone would have an option to detect that the OS has been unlocked (or unused for 10 mins or whatever) and suppress the ringing. Not set the user as Away, because I expect that would stop calls coming in on mobile.

Support confirmed this is a global issue that they're aware of and already working on, but there's nothing about it on the status site, so I thought I'd try to spread the word.

At this point, I've thrown just about everything at it that I know of, (Revo Uninstaller, ran system integrity checks, patched Windows to current, checked for evidence in Windows Event Viewer, looked for funky stuff in task scheduler, etc.) and while I can reinstall the Calling Card with no issue, it always starts doing this again after the next restart.

Has anyone ever seen this happen before, and if so, do you know the cause (or even a solution)?

Hi GoTo team and community,

We have multiple business DIDs that route to the same ring group (or shared line) on Yealink T57W phones. We want a different ringtone depending on which number the customer calls, so staff instantly know which line is ringing.

We’ve already:

• Configured distinctive ringing on the T57W phones
• Used Modify Caller ID to prepend text for visual help
• Set up shared lines (which gives per-line ringtones but isn’t ideal for every scenario)

The gap: There is no option in the admin portal to send a custom Alert-Info header (e.g. info=Caller ID) based on the inbound DID, dial plan, or ring group.

This capability is a standard feature on most other PBXs and would make GoTo much more flexible for multi-DID setups with Yealink hardware.

The only way I have found a workaround is to use a shared line.
The problem with this is I have to set it up per phone/user, and it is limited to 8 users.

Has anyone found a better workaround? Is this on the product roadmap?

Thanks!