The most recent content from our members.
I recently installed a GoTo Connect for Automotive VoIP system at the dealership I work at. I misunderstood how the new system worked. We prefer that all calls be answered by a person rather than voicemail. Voicemail would be the last resort. In our dial plan incoming calls are answered by one of 2 receptionist ring…
Schools tend to use a rule to prevent calls to teachers during school classroom hours. your new Conditional Routing Node does not allow choosing internal extensions/directories to select those PBX extensions as allowable pass through callers to prevent any external numbers from passing through to the classroom during…
We have received several requests from users asking for the possibility to change the playback speed of webinar recordings (1.25x, 1.5x, 2x, etc.). This is possible from the Dashboard. However, when we provide the link to the replay of one webinar to our colleagues, this functionality is no longer available. We would like…
We use Ring Groups extensively as a Queue would allow users to login/out which is not what was needed. At least this was the understanding when our system was designed and setup. With this, we have no way of reporting on the call activity for each group for management. We worked with support and they were not able to find…
Can you please add functionality to include chapters and transcript when creating a simulive event and publishing on your GoToStage channel as surely should be a standard accessibility request. I have spoken with support and found out that chapters and transcripts are only available currently if you create a simulive event…
We have staff that use the desktop and the mobile app. You have "favorites" available on the desktop and "archived" available on the mobile app. Why not at least one for both formats?? When a message needs to be saved or marked for later, it makes it very difficult in its saved in one spot on the mobile app and one spot on…
End users need the ability to bulk delete multiple/all voicemails. Deleting voicemails one by one is a waste of time.
We currently utilize GoTo Connect with our users logging in through SSO and have a helpdesk that helps create the user accounts when they are onboarded. For our workflow, there is a gap in Role customization that doesn't allow us to create an admin who can manage the phone system (Dial Plans, Ring Groups, Extensions, Phone…
This is the scenario: If I want to send a template, I must enter the 10-digit number (55312xxxxx), Mexico's area code) in order for the message to be sent. Image 1 attached. I select the Meta template and proceed to send the WhatsApp message. Image 2 attached. So far, everything works correctly. I proceed to close the…
request for the ability to block outbound calls to numbers on the DNC registry as lawsuits are expensive and each call to a number on this list can cost a customer $500 each call
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