The most recent content from our members.
I saw a few other suggestions on this but I also want to suggest that there should be some type of voicemail report under the call reports. Managers should have visibility into voicemails to ensure that team members are handling voicemails. Also, there should be an option to retrieve deleted voicemails as well. Goto really…
In the Conditional Routing we need to be able to add 2 different fields: Caller Name it should be there in the CID packet We would love to create a rule to route based on the call being verified. This would be HUGE to spam control
We always shared our Windows/Screen using the "clean screen" option and this is not possible with the new software. Our events are always recorded and I don't like having the date, time, open tabs, open apps and other taskbar items visible to attendees. We pre-record many of our webinars, so it is very important to us that…
I work on a helpdesk. My colleagues and I have a softphone on our laptops and our mobiles. We're often called away to attend an issue. We lock our PCs and leave. However, as I understand the presence detection, because the softphone is still running on the PC, incoming calls still ring. So my colleague's phone is ringing…
It would be ideal to add the ability to create and store Fax coversheet templates when sending a new fax using the GoTo Desktop App and Teams plugi. In addition, allow to set a default template for the virtual fax by the sending fax number. Medical related businesses require a disclaimer to be present on their fax cover…
The drop down options to force the system in open and closed mode would have an option for All Hours Closed (Until next scheduled open event) This would be nice so a system admin would only have to log into the admin portal 1 time. On Friday the office will closed early so the admin will log in and choose "All Hours Closed…
We're currently configuring the help desk within Resolve with hopes to move our team to it soon. While I was testing, I noticed that in order for the agent and end user to receive email notifications when either side responds, the "Comments Added" email notification needs to be on for both end users and agents. As a…
Please could you update the event calendar invite template so that it doesn't include the prefix text: 'GoToWebinar' in the event title? It only needs to be in the event location and invite body. Repeating it in the title hides the important information in a busy calendar. Event organisers don't have he functionally to…
Can we have a role available for view only in goto administrator. This would be helpful with working with other software's for integration.
Automatic Invitations: GoTo Connect can be configured to automatically call attendees to join a meeting at the scheduled start time to ensure everyone is present. Right now this feature only works by calling one phone number at a time. A customer is requesting the feature to call multiple numbers at a scheduled time and…
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