The most recent content from our members.
It would be helpful to allow users to send contact cards directly through SMS, either from the end user’s mobile device or from within the application using the app’s messaging functionality. This would allow users to share contact information without having to use their personal phone number or personal messaging…
Hi team! I would LOVE to have the ability to connect to grasshopper through an API (or even MCP) to export call recordings automatically so we can transcribe them and use them to not only train our team, but create a knowledge base based on questions without having to manually (ONE BY ONE) download them… shesh! Also, this…
I would love to see a way to bulk acknowledge conversations on the app and pc. Having to open each conversation to clear the "New Message" icon is time consuming, tedious and frustrating.
One thing I frequently finding myself doing is needing to check a file version on a remote system. Currently, the only way to do that with Resolve is to copy the file locally and then use Windows Explorer to get the file version. Would love to see this added to the File Properties in the File Manager in Resolve
Please add Resolution as a field that displays in the end-user portal. Along with this, please add Resolution as a field that can be included in email notifications to end-users. Tickets that include a lot of troubleshooting notes (and generate corresponding email messages) can be very tedious for end-users to read…
As an admin, I would like the ability to unlock a user account. Currently, when a user is locked out, they are forced to wait 5 minutes or reset their password.
It would be great if permissions can be set for Contact Groups in GoTo so that only approved users/user groups can access certain shared contacts. This would provide more modularity so that sets of shared contacts can only be access by certain deparments (for instance, shared contacts accessible HR should be different than…
Include the voicemail box name in addition to the 4-digit extension for voicemail email notifications. For voicemail email notifications (both user and shared voicemail), the notification currently displays only the voicemail box's 4-digit extension. It would be much more helpful if the notification also display the…
It would great if the GoTo mobile app could automatically rise to the top of screen on an incoming call. Even better if it could come through a locked screen. Thanks, Mike
We NEED to have the Verified tag added to the selectable fields so we can route calls who have not been STIR/SHAKEN"Verified". This will be a good spam filter. One that many other carriers already offer.
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