The most recent content from our members.
Schools tend to use a rule to prevent calls to teachers during school classroom hours. your new Conditional Routing Node does not allow choosing internal extensions/directories to select those PBX extensions as allowable pass through callers to prevent any external numbers from passing through to the classroom during…
Here are some suggestions I propose to be implemented within each Queue's Settings sections. Each Queue should have it's own Voicemail Mailbox that can be access via the Contact Center GoTo App section to see new voicemail messages, listen to the voicemail messages and ability to delete the email messages. Also some sort…
Often, call centers need to make outbound calls that are not part of a formal campaign or tied to a missed inbound queue call. These outbound activities should be accurately reflected in an agent’s performance metrics—specifically within the Agent Activity Timeline. As an admin or supervisor, I should not have to rely on…
We run highly technical training webinars with large audiences - and a lot of our content is pre-recorded. It's always a challenge managing a high volume of Q&A support. With the new GoToWebinar, when playing uploaded videos, the Questions and Chat panels auto merge with the video screen - and the pop out option for using…
I noticed that the report currently displays my username and number in my column, but the client column only shows the number. It would be helpful if the client’s name and number were both included in their column for better clarity. Additionally, for compliance with HIPAA/PCI requirements, it would be beneficial to have…
Currently, in GoTo Connect, call recordings are only accessible through the Analytics → Recordings page, which lists all recordings for the account. This makes it difficult for individual users to quickly find and review their own recordings. Feature Request: Add a “My Recordings” section directly in the GoTo desktop and…
Please add a setting to the Grasshopper iOS app to allow the app's CallKit integration to be disabled. Being able to disable CallKit integration would make it easier to see which extension number is receiving an incoming Grasshopper call, when deciding whether to answer the call. Currently, when receiving an incoming…
Hi GoTo team and community, We have multiple business DIDs that route to the same ring group (or shared line) on Yealink T57W phones. We want a different ringtone depending on which number the customer calls, so staff instantly know which line is ringing. We’ve already: Configured distinctive ringing on the T57W phones…
I'm appreciative of the feature to batch delete/tag/assign questions by checking multiple questions. However, the click-box size for the checkbox is really small, and if you accidentally click slightly outside of the box, it goes to the question and all the checkmarks for questions you previously checked-off disappear. See…
It would be valuable to have an option to receive a notification when another user finishes a call and becomes available. This feature would support better call timing, reduce repeated check ins, and help teams connect more easily during busy periods. A right click option per extension (similar to that available in Teams)…
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