The most recent content from our members.
Currently, in GoTo Connect, call recordings are only accessible through the Analytics → Recordings page, which lists all recordings for the account. This makes it difficult for individual users to quickly find and review their own recordings. Feature Request: Add a “My Recordings” section directly in the GoTo desktop and…
One feature that would greatly improve the remote support workflow in LogMeIn Resolve would be the ability to directly message end users before starting a remote session, without relying on external communication platforms like email, Teams, or ticketing systems. Current Issue Currently, technicians often have to contact…
We are currently evaluating Goto Resolve and have many users who do not speak English or speak it very poorly. The emails our users receive for the tickets they have opened in the helpdesk are exclusively in English. It would be nice to set the language for the mail events either globally or depending on the language set…
Hey community: Wanted some feedback and concerns regarding RCS text messaging from users that text on a day to day basis. I can't possibly be the only one experiencing this issue in todays world of texting We use text messaging quite a bit, but RECENTLY within April 2026, multiple customers mentioned that text messages are…
I just found out my phone line was reconfigured - outside callers said they were getting a dial tone instead of reaching me. I’m not sure how long this was happening, and I only heard about it when people emailed me directly. It would really help if Goto offered: Detailed Audit Logs: Super admins should be able to see…
I know the users with admin rights can override the open and closed settings. It would be very useful to give that ability to a none admin from the phone. It could be a star code like *8x + 1 day, 2 closed, 3 holiday, 0 restore normal schedule Or add a button to selected phones and give LED feed back This is on most phone…
Warm transfer in AI Receptionist The new AI Receptionst transfers calls, but they seem to only be direct transfers. We have it ask the caller their name and what company they work for. It would be great if the AI Receptionist could do a warm transfer and announce the caller before transfering. It would be even better if we…
Our team uses shared inboxes for text messaging to speak with customers and if an employee is off for a day and they come back the next day, they have to manually click through each text message to mark it as read because the other employee already took care of the response the day before. I am suggesting a mass clearing…
I am currently having issues with the dark background. Talked to customer support and their currently isn't a fix for this. The issue is currently in one of the monthly meetings for people with disabilities, a few individuals are having issues with the black theme with white lettering. Is there any work toward having the…
Could GoTo Connect please implement "Branded caller ID" by way of Rich call data? https://www.ietf.org/archive/id/draft-ietf-sipcore-callinfo-rcd-05.html This would allow clients to add their logo/other information to their outgoing caller ID to provide more context/distinguish their calls from spammers/illegitimate…
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