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Ticket system needs many things. Auto-assignment ability With configurable logic like auto assigning ticket to user with least amount of tickets currently assigned to them. I am tired of manually assigning tickets to my agents when they are too busy to get in and get tickets in the Open queue. there should be a consistent…
Please add Resolution as a field that displays in the end-user portal. Along with this, please add Resolution as a field that can be included in email notifications to end-users. Tickets that include a lot of troubleshooting notes (and generate corresponding email messages) can be very tedious for end-users to read…
It would be very useful to have one-click quick filters available in the LogMeIn Resolve Helpdesk ticket view. At the moment, filtering tickets requires users to manually adjust filter options, which adds unnecessary clicks and slows down day-to-day ticket management. A set of preset quick filters would make it much easier…
I have created multiple helpdesk services for end users. Is there anyway to assign end users to certain helpdesk services so they dont create tickets in the wrong helpdesk? If there is not, is that something that could be added at some point down the line?
Can this feature be added please. Our end users would like to have the cc option when creating tickets as they sometimes want to add other members of their team in there for visibility. At the moment only an agent can add a cc to a ticket but having the end user being able to add a cc would be a good feature.
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