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Question: How to place an outbound call to show being placed from a specific queue? RE: In order to have better Queue call analytics not just for inbound calls, but also outbound calls, and I'm not talking about outbound queues for missed calls/callbacks, etc., I mean actual outbound calls placed by an agent that need to…
It would be great if permissions can be set for Contact Groups in GoTo so that only approved users/user groups can access certain shared contacts. This would provide more modularity so that sets of shared contacts can only be access by certain deparments (for instance, shared contacts accessible HR should be different than…
Title. This would be useful when someone cannot return to the phone they hotdesked into and they need to be signed out so that phone stops ringing. I would like to be able to sign them out remotely.
As companies begin to scale I would suggest that the admin can turn off the ability for reps to choose which queues they are in. They should "auto in" and it automatically readies them up for all the queues their admin selected for them to be in. Not doing so opens the door for reps to avoid calls that they just do not…
With Shared users that do not have email there needs to be a way to setup users and passwords for a shared phone for example you might have a dispatch group or folks each phone will have 2-3 people that would share that phone during different shifts, they each do not have email and use a shared cell phone. The problem…
For compliance purposes we have enabled the forward text message to email functionality for users in order to archive text messages within our email environment. This is needed as regulations in the financial industry have become much more strict surrounding the use of text messaging for business related activity. We would…
We have a need to grant access to the phone system to a non-technical user. However, there does not appear to be any option to grant this user Read Only access. It looks as though the either have no access or Admin level access to everything that can be assigned to the Role. Having Read Only access as an option for all of…
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