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Problem Description: How can I specify the device ID on the API call to be the MobileApp? API Method: https://api.goto.com/voice-admin/v1/call-queues/{callQueueId}/users I'm attempting to automate the login process for my on-call team who uses the Goto Connect MobileApp. We have queues and it seems that the API call to log…
Hi team, I’m currently using the PATCH /presence/v1/user-presence endpoint to set presence fields for users. However, in GoTo Connect with Contact Center, it’s possible to create custom presence statuses (for example, “At Lunch”, “Back Soon”, “Training”, etc.). I couldn’t find any API documentation describing how to: List…
Hi everyone, I'm trying to connect a bot to GoTo Connect using the: Make and Receive Calls using the Devices and Calls API . I need to accept calls programmatically and answer them via WebRTC. In the "Request to create an extension under the device" step, I need an `organizationId` value, but I can't find any documentation…
Hello GoTo Community, I'm trying to create a PSTN call via the GoToConnect API but keep getting a 404 error. Details: - Endpoint: POST https://api.getgo.com/v1/accounts/me/calls - Authorization: Bearer token (OAuth2 Authorization Code Grant) - Body: { "to": "+5511981405xxx", "from": "+55114210xxx", "callType": "PSTN" }…
Hi community, When trying to authenticate my app via OAuth2 in GoToConnect, I get: { "error": "invalid_client", "error_description": "client not found" } I have checked client_id and client_secret, but the error persists. My main questions are: What is the difference between Account ID, Client ID, and Account Key? Is scope…
I'm trying to replicate the Agent Performance Board from GoTo Analytics to track agent performance. I want to do this because I want to have the freedom to aggregate by any type of date, so like by day, week, month or quarter. So what are the exact API endpoints (and required scopes) that are being used to create the…
Hi everyone, I'm currently building an integration with GoTo Connect to capture call recordings and transcriptions. I've successfully created a channel and subscribed to receive notifications for both event types. These notifications arrive correctly and include the respective recording or transcription ID. However, when I…
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