The most recent content from our members.
This was a feature that worked up until about middle of November 2025 and was super handy. Inside the Supervisor Dashboard, under the call queues you used to have the ability to click on the agents logged in and view who was waiting for a call, who was on a call and the details of the call id, etc. It was very handy to be…
We are already using the AI Receptionist. There is one feature that would make it more personable, and maybe more easily accepted. If it could recognize the voice of people that call often, or if not by voice, than maybe by the caller ID, it would sound more human. The majority of our calls are from the same small group of…
Present the ability to import all of your webinars into Outlook calendar, in a non-manual process whereby downloading each .ics and opening, and adding is the only way. If the webinar is already created in event list, there should be a seamless/batch method of having it display on Outlook via the GoTo add-in. moderator…
Currently, all sources must be entered individually. However, since 20 links are created per appointment, the process is very cumbersome and time-consuming. Automation would therefore be highly desirable. Idea: All names requiring a source link would be entered on a single line (if necessary, using clear separators such as…
I would like to change a webcast to standard after the event creation. You can change a Standard to a webcast... so why can't you do the opposite?
AI Billing idea. Contract rate of 600.00 for 3,000 credits. After the credits are used they can choose: * to be billed in 150.00 increments to refill 750 credits at a time. Customers can also specify how many “refills” they would like per month and can cap it to manage expenses or if they are looking to keep a fixed cost.…
95% of our guests are from Canada or the US, but we do have a small part that come from all over the world, and we would like to be able to offer that 5% the same experience as the North Americans. As it is now, we do it manually using our personal WhatsApp and that is a pain. Global SMS request Soooo this is my long…
Instead of the boring "welcome - we'll be with you in a moment" screen before webinars start. Is there a way to post informative slides/video instead? Like something that will show each slide for 4-5 seconds and then cycle through until the meeting starts?
I have multiple webinars that recur every 6-12 months and it is a pain to have to keep re-entering them because I cannot schedule them to recur that far into the future. Can you please, please remove the limitation of scheduling into the future. Why even limit it at all? Thank you!
Currently the only option to adjust the weighting of priorities is based on queue. This may work for some companies. However, I would like to see GoTo implement call weighting per user. This works for all companies. You can have a generic set up for smaller companies that only need 1 or 2 queues. For a company trying to…
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