The most recent content from our members.
Hi, it would be very useful if a scheduled update action or something else was also visible from the device dashboard, maybe with a small red dot see screenshot, regards
In a previous phone app that we used, we had the ability to have a signature auto attach to initial SMS responses. We created a signature with user name, company name, phone number and included a link to our request page on our website. EXAMPLE: Erin Smith Company Name | 419-867-5309 | http://www.companysite.com/request
Keyboard controls to work with Android tablets when swipe is difficult on remote sessions due to latency issues. Bare minimum is not having to swipe up on a computer to open a tablet. Escpecially on cellular if in a weak signal session, it is almost impossible to even get to the home screen.
We would like the ability to use a filter to include/exclude keywords when creating new software alerts. For example, we do not want to have alerts for Microsoft product installation/updates. So we would like to exclude alerts for any product that contains the word "Microsoft"
I love the platform so far and understand it is still in it's growing phase so I'd like to offer some ideas. After using other Help Desks for about the last 16 years, there's I have a few things that I have found helpful in the past that I would love to see implemented in GoTo Resolve. * Ability to close a ticket when a…
TL;DR Unattended access doesn't work if the user you want to monitor/interact with is connected to the unattended PC via RDP. LogMeIn Central has an option after connecting to a remote computer via the "Terminal" dropdown box shown below: Using this dropdown, you can choose either the "Console" terminal session or the…
It would be nice to have a wiki page where we can write articles with pictures for customers to use for self -help. It would be even better if as a customer was typing their subject/issue/category if it would auto find the wiki articles that have similar tag's and a pop out would appear on the right with links to the…
We have computers at end customers that are primarily serviced by a local dealership that logs in remotely. When the local dealership cannot solve a problem we log in to try and solve it. It would be very beneficial if at that time the dealership could still be logged in as well (view only) so they can see what we do.
LogMeIn (LMI) apparently currently does not support wake on LAN (WoL) functionality for any computer which uses "Modern Standby". Here's a link to Microsoft's website for some background info. According to this document from Dell (link), Dell will no longer support disabling Modern Standby. So that appears to indicate that…
Auto SMS response currently works for missed phone calls, where one can set it to respond to every missed call every time, or just the first time a call is missed by a number. This is fine. I would like to see this feature expanded to include an auto SMS response when we receive incoming SMS texts for the first time or…
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