The most recent content from our members.
Hello GoTo Community, I'm trying to create a PSTN call via the GoToConnect API but keep getting a 404 error. Details: - Endpoint: POST https://api.getgo.com/v1/accounts/me/calls - Authorization: Bearer token (OAuth2 Authorization Code Grant) - Body: { "to": "+5511981405xxx", "from": "+55114210xxx", "callType": "PSTN" }…
I'm trying to replicate the Agent Performance Board from GoTo Analytics to track agent performance. I want to do this because I want to have the freedom to aggregate by any type of date, so like by day, week, month or quarter. So what are the exact API endpoints (and required scopes) that are being used to create the…
We record webinars to the cloud. Our video library shows the recordings listed with a CC icon. If you hover on the icon it says "Closed Captions available." But when the recording is viewed online through the access link, it only shows the time-coded transcript below the player. Is there a way to see true closed captions…
Recently, there has been a switch with the ability to play videos that include sound when using YouTube directly. What we appreciate about YouTube in training is that it has closed captioning, which assists people who may be hearing impaired and/or deaf. By only having audio option through uploading directly onto the…
Hi everyone, I'm currently building an integration with GoTo Connect to capture call recordings and transcriptions. I've successfully created a channel and subscribed to receive notifications for both event types. These notifications arrive correctly and include the respective recording or transcription ID. However, when I…
Hello! One feature that would be so helpful - especially in a more inclusive era of business - would be to have the transcript available as subtitles via toggle button on a recorded webinar - scheduled or on-demand. I'm sure having live subtitles would be very costly, but for a recording being offered as either a scheduled…
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