Black screen until I restart LogMeIn

Every time I connect to my remote computer -- whether via the Mac client or via Chrome -- it does the login process with three checkmarks, then I get nothing but a black screen.

The only way I can see my remote screen is if I:

Close the black window
Click on Preferences > Advanced > View Reboot Options button
Restart LogMeIn

After waiting a minute for the service to restart on my remote computer, then I am able to connect and I can see & interact with the remote screen.

Why do I have to do this song and dance every time!? So annoying.

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Comments

Orman

One thing I found out is if you have 2 screens, Logmein might be looking at the wrong screen, and therefore will be black. Click the "Monitors - switch between host-side monitors" button on the toolbar.

ALobpreis

I also noticed the resolution is related to the issue. I log on via Remote Desktop with a desktop PC using 1680x1050 and when I later use Log Me In with a notebook using 1366x768 this issue occurs. I close the client and reconnect and then I have no further problems until I log again with my desktop. As others pointed out, it seems the keystrokes are anyway reaching the remote computer even though you can't see anything.

lilgto64

Flash Updates lately have not seemed to be working - I download the installed - and when I run that it starts downloading something and only gets to about 30% then fails.

It is weird though because in some places I am seeign version 11.x and other 16.x - of course thatmay be the diference between a standalone app vs a browser plugin but I don't recall the installer failing until the last few months.

davidb2003

I've had the same problem for a while. 8 out of 10 times, there was a Flash update that fixed it, which seems to be weekly lately. Though I don't know why LMI would be using Flash (for the love of God, someone get rid of Flash!). Could have been coincedence. Bouncing client and/or use computer seldom works for me.

I can however control the client (it's a media server (Mac) hooked to the TV).

lilgto64

I suspect at least part of what is happening involves resolution switching. I have two external monitors attached to my Macbook - one connected via the display port and another using an IO Gear USB to DVI adapter and DisplayLink driver. In a number of cases when I return to my system I find one or more of the monitors have changed resolution. I need to do some more testing to see if there are settings that affect this or if cases where resolution swithcing on the Macbook is preventing LogMeIn from succesfully connecitng or if it is the opposite and LogMeIn can only connect when resolution is changed.

powel6016

I have this same issue. I connect to a computer either with the Windows 8 desktop application or with my android phone. The remote computer screen is black and can't do anything with it.

What I've tried:

Restarted logmein application on the remote PC remotely through preferences. Nothing

Changed in Options- uncheck and recheck and uncheck Blank screen.- Nothing

The other computers on my account I can connect to without issues. Not sure why this one computer isn't working.

Anon69169

Same here

I am running Mac 10.8.5

whenever I connect to a windows 7 pc it gives me a black screen OR it hangs on the welcome screen

I have to disconnect and reconnect to re-establish connection and sometimes it tkaes multiple tries....frustrating

Logmein is usually so reliable but they need to fix their mac software IF that is the cause of the issue

lilgto64

I am experiencing this from any of my client devices to my systems running 10.9.4 - whether I am on the same network or not.

Haev been trying suggestions to no effect as of yet.

I coudl have sworn this was working fine with earlier versions of 10.9 - so not sure what happened.

onthegosnow

I found a solution!! Go to "Options" and toggle "Blank Screen". That should fix the issue. At lease a work around until they fix this issue. Also works on iOS devices.

tobiasebsen

I have the same problem. Actually have have experienced this quite often in the last three years of using LogMeIn.

In my experience it is not enough to Restart LogMeIn, I actually need to reboot the computer itself. Really anoying.

I really hope that someone at LMI will take this seriously and have a look at the problem.

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