A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Want to keep up with specific in-app or email updates in the community without getting notifications for everything? The platform includes several ways to follow the content and topics that matter most to you. Here’s how you can tailor your notifications. Follow Sections If there are certain sections of the community you…
We're excited to announce Open Chat for GoToWebinar, giving organizers the ability to enable attendee-to-everyone chat during webinars and breakout sessions. When turned on, participants can join the conversation in real time by sharing questions, ideas, reactions, and feedback with the full session audience. Note: This is…
It's my pleasure to introduce you to the latest version of the Rescue Desktop Technician Console (DTC) for Windows: 7.55.4174 While you already know the DTC well, this version brings together security enhancements, workflow improvements, and access to the latest Rescue capabilities, helping your technicians work more…
In the last few weeks (after a recent update on 8/13) we've noticed that our live webinars we conduct with a video only have a black box that appears below or next to the video making it difficult to see. We've been conducting weekly webinars this way since 2019 without an issue. Now, we no longer have the ability to view…
Hi, We recently started using GoTo Connect and have been enjoying its Contact Center features. However, the limited chat functionality is affecting our team’s ability to collaborate effectively. We have encountered the following issues and limitations: iOS and Android mobile apps: Only one image can be attached per…
In case you missed it, here is a quick recap of what was shared in our August Feature Retrospective. Android and iOS Device Management (open beta) Resolve's mobile device management has been fully rebuilt. IT teams can now enroll, configure, and manage iOS and Android devices from the same console they already use for…
We need to enable notifications for Team Chat threads. Our dealership used multiple Team threads when we had RingCentral in multiple departments. It was vital to our Sales and service teams. With GoTo, our Team Chats do not notify the end user, and you are not able to tag co-workers in the chats as well. This is a major…
Where do I find support for Standard Phone Numbers (DID) for GoTo Communications invoice? Trying to allocate invoice to our departments and clubs internally.
We're excited to share that Rescue and Nexthink are now integrated, and the full workflow is available today. This has been a highly requested from enterprise customers, and we've built it in four stages that connect into a single, end-to-end support experience. If your organization uses Nexthink for device monitoring and…
Yealink SIP-T34W Old user is no more, new user being set up on the phone. I have already assigned the new user and removed old, assigned extension, number, display name, tested, everything works. In the admin console the device name still shows as the previous user's name. When you click to edit that field, it is…
It's nearly impossible to tell which session is active. The session currently in use should be highlighted in purple or another distinct color.
Not sure where else to mention or report this, but when using any kind of desktop scaling above the Windows default of 100%, selecting the dial option on the GoTo web version creates the dial menu pop-out as usual, but the pop-out judders as it does not appear to dynamically re-size based on window scaling. Essentially, if…
I noticed today that helpdesk emails use GMT as the time zone for when comments are made, and there does not appear to be a way to change it. Is this intended for trans-timezone ticketing?
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During this session you will learn how LogMeIn Rescue connects with ServiceNow, Nexthink and other leading IT platforms to accelerate issue resolution, streamline workflows, and deliver greater visibility across your entire support landscape. What you'll learn: How Rescue integrates with ServiceNow and other ITSM tools to…
Welcome to the GoTo Community The GoTo Community’s mission is to provide a place where members can ask and answer questions, share experiences, get updates, and share ideas on GoTo Products. Here you can learn from, support, and connect with knowledgeable GoTo staff and customers on all GoTo products. If you would like to…
Welcome to the GoTo Community! The GoTo Community is a place where GoTo/LogMeIn customers can ask questions, share tips, exchange ideas, and get solutions for all GoTo products. Our goal is to provide a helpful, respectful, and collaborative space for everyone. This guide explains how the community works and how you can…