The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
Let’s take a look at some of the highlights from 2025! Turn Conversations into Actionable Insights GoTo Connect’s enhanced reporting now turns calls and messages into clear, actionable insights for every team. Your conversations matter—and now your data delivers even greater value for you. Check it out here Scheduled-based…
Let’s take a look at some of the highlights from 2025! Interactive Webinars Made Easy Now, from the Regular Layout in the GoTo app, presenters can instantly access tools (like drawing tools) to visually collaborate and annotate during sessions. Find out more about drawing tools here. A Brand-New Look for Your Webinar…
create a way on the mobile app to know if a callers number/line is currently answered/occupied. There are ways to see if a team member is on a call, but you don’t know which number/line they are speaking to on the incoming calls.
create a way to access phone call recordings on the mobile app. Please!
We need to enable notifications for Team Chat threads. Our dealership used multiple Team threads when we had RingCentral in multiple departments. It was vital to our Sales and service teams. With GoTo, our Team Chats do not notify the end user, and you are not able to tag co-workers in the chats as well. This is a major…
Working with the "work schedule" today and found that it refused to save, "try again later". It defaults to 9am to 5pm. I work 8 till 4. I ran down the lists, clicking, tapping a number, changing 9s to 8s and 5s to 4s. It changed the 5s to 4s but didn't preserve the PM. I finally realised that it wasn't saving because my…
My organization works a nine day week, so we have one RDO every second week. The work schedule doesn't currently support that. We can add special events like holidays but there's no support for regular periodic events. It would be great if we could have support for periodic overrides to the basic weekly schedule. e.g.…
This discussion has been moved.
I work on a helpdesk. My colleagues and I have a softphone on our laptops and our mobiles. We're often called away to attend an issue. We lock our PCs and leave. However, as I understand the presence detection, because the softphone is still running on the PC, incoming calls still ring. So my colleague's phone is ringing…
It would be useful to have a link in the user settings to open their app.goto.com without the password so we can help with issues
It would be very useful to have provisioning for the Grandstream WP825. We use a good number of these and I have to keep requesting user/passwords for them
I can not thank you enough for adding the button templates! On my first run playing with this I did find a small issue. When adding a park button it is requiring the same number of digits as the extension. It would be nice to allow single digit park. I have a number of sites with 2-3 park buttons. I set them to 1,2,3 to…
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Welcome to the GoTo Community! Our aim is to create a space where GoTo/Logmein customers can ask questions, share tips, exchange ideas, and get solutions to all GoTo products. We're dedicated to fostering a pleasant and collaborative environment, and we're glad you’re going to join us. The following represents how our…