A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Want to keep up with specific in-app or email updates in the community without getting notifications for everything? The platform includes several ways to follow the content and topics that matter most to you. Here’s how you can tailor your notifications. Follow Sections If there are certain sections of the community you…
When I wrote Built for Your Workflows: A Guide to AI in LogMeIn Resolve, my goal was to introduce some of the AI capabilities available in Resolve and show how they fit into the work IT teams are already doing every day. If you've had a chance to try one of those features since then, you've probably already started to see…
We've heard you missed Clean Screen, and we're happy to report it's returned. When you share your screen, your desktop usually comes along with it: icons, wallpaper, and any personal files sitting on it. With Clean Screen Sharing, none of that reaches your attendees. They see a solid color background with only your open…
Issue: The reaction button in the GoTo Meeting Android app has stopped responding when the device is held in portrait orientation. Details: The reaction button previously worked correctly. It now appears unresponsive when using portrait mode. Multiple users have reported experiencing the same issue. The problem appears to…
Cancel a Paid Account If you have a paid monthly or annual Hamachi account and would like to cancel before renewal, the fastest way to cancel is to https://community.goto.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fsupport.goto.com%2Fcontact directly. Depending on your country or region, we offer different phone…
Hello, I was charged KRW 12,708 for a GoTo Hamachi Premium subscription today, November 10, 2026, at approximately 9:44 PM (Korean Standard Time). This payment was made by mistake, and I would like to cancel the subscription immediately and request a full refund. I am located in South Korea, but South Korea (+82) is not…
We are developing an integration that needs access to all the Emergency location for each device. The Web Admin interface shows an emergency Sub-location for a phone (We have saved our room number and additional location information for the specific location of the device within a site). It appears on the user under…
I've been in contact with GoTo support for several weeks now for their Grasshopper app, and they keep telling me to leave feedback on this community page, which basically feels like shouting into the wind, but here we go: PROBLEMS WITH THE APP In the new (really dumb) Conversations tab: I now get notifications for outgoing…
Our team has found other apps like teams that generate a notification banner that you received a message is very helpful we think if Goto Connect just had something of a visual alert that you received a message or fax and from what number/ contact would be very helpful to grab your attention especially if you are busy…
Hi LogMeIn Resolve Community, Two updates are out. Virtual Technician now works in Instant Remote Support sessions, so you can automate fixes on unmanaged Windows devices. AI Patch Management also gets Pre-Deployment Insights and Patch Failure Insights, which help you decide what to deploy and understand what went wrong…
So, is there any way to disable the pop-up when you get a phone call using the GoTo MS Teams App + Plug-In? If you are working on a project receiving a phone call shouldn't take over your desktop and interrupt you while you are typing away….
I ended the webinar. However, instead of being redirected to the recordings page, an installation process began in a window labeled "GOTO" (a 7z archive was being unpacked). Meanwhile, the webinar status remains "IN PROGRESS." What kind of issues are you having over there again?????????
Has anyone found the best way to stop bot calls from coming through? If so, how did you do it? Thanks.
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Welcome to the GoTo Community The GoTo Community’s mission is to provide a place where members can ask and answer questions, share experiences, get updates, and share ideas on GoTo Products. Here you can learn from, support, and connect with knowledgeable GoTo staff and customers on all GoTo products. If you would like to…
Welcome to the GoTo Community! The GoTo Community is a place where GoTo/LogMeIn customers can ask questions, share tips, exchange ideas, and get solutions for all GoTo products. Our goal is to provide a helpful, respectful, and collaborative space for everyone. This guide explains how the community works and how you can…