A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Want to keep up with specific in-app or email updates in the community without getting notifications for everything? The platform includes several ways to follow the content and topics that matter most to you. Here’s how you can tailor your notifications. Follow Sections If there are certain sections of the community you…
We're excited to announce Open Chat for GoToWebinar, giving organizers the ability to enable attendee-to-everyone chat during webinars and breakout sessions. When turned on, participants can join the conversation in real time by sharing questions, ideas, reactions, and feedback with the full session audience. Note: This is…
It's my pleasure to introduce you to the latest version of the Rescue Desktop Technician Console (DTC) for Windows: 7.55.4174 While you already know the DTC well, this version brings together security enhancements, workflow improvements, and access to the latest Rescue capabilities, helping your technicians work more…
Hello, I've added another phone number to my account and completed the SMS registration, it looks like the # has been approved by the Carrier however the texting function does not work. Can somebody please assist? I've included a screenshot of the approval.
Hello, I wanted to follow-up on this forum and see if there is a firmware version available on the Yealink phones to allow BLF keys to indicate if another extension has "DND" enabled or if this is still in the works? We have had several of our clients ask about this feature the past couple years and I wanted to see if this…
EOL reporting, patch management reporting (patches installed over time) and more
I have over 150 voicemail boxes. Please provide a report that contains: Extension Extension Name Number of voicemails (regardless of read/unread) Mailbox capacity Please provide a way for the user to sort on capacity (asc or desc)
Primary instead of having the build number (IE Build 26300) it states the 2xH2 version number.
Currently, the only way to block callers without disabling Dial Plan Filters is to manually enter the phone number in the GoTo Admin Desktop version under Call Filters. This is inconvenient for businesses with multiple employees answering calls. If an employee receives a spam or scam call, they would have to contact an…
I've been investigating a recurring audio sync issue in some of my standard webinar recordings. The audio ends up being 1-2 seconds behind the video in the final recording. GoTo suggested that Wi-Fi might be the cause, but after some more webinars, I was able to reproduce the issue using the following setup: Standard…
Cancel a Paid Account If you have a paid monthly or annual Hamachi account and would like to cancel before renewal, the fastest way to cancel is to https://community.goto.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fsupport.goto.com%2Fcontact directly. Depending on your country or region, we offer different phone…
Hi, We recently started using GoTo Connect and have been enjoying its Contact Center features. However, the limited chat functionality is affecting our team’s ability to collaborate effectively. We have encountered the following issues and limitations: iOS and Android mobile apps: Only one image can be attached per…
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Welcome to the GoTo Community The GoTo Community’s mission is to provide a place where members can ask and answer questions, share experiences, get updates, and share ideas on GoTo Products. Here you can learn from, support, and connect with knowledgeable GoTo staff and customers on all GoTo products. If you would like to…
Welcome to the GoTo Community! The GoTo Community is a place where GoTo/LogMeIn customers can ask questions, share tips, exchange ideas, and get solutions for all GoTo products. Our goal is to provide a helpful, respectful, and collaborative space for everyone. This guide explains how the community works and how you can…