A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Want to keep up with specific in-app or email updates in the community without getting notifications for everything? The platform includes several ways to follow the content and topics that matter most to you. Here’s how you can tailor your notifications. Follow Sections If there are certain sections of the community you…
When I wrote Built for Your Workflows: A Guide to AI in LogMeIn Resolve, my goal was to introduce some of the AI capabilities available in Resolve and show how they fit into the work IT teams are already doing every day. If you've had a chance to try one of those features since then, you've probably already started to see…
We've heard you missed Clean Screen, and we're happy to report it's returned. When you share your screen, your desktop usually comes along with it: icons, wallpaper, and any personal files sitting on it. With Clean Screen Sharing, none of that reaches your attendees. They see a solid color background with only your open…
2 feature requests for api.goto.com/messaging/v2/subscriptions In addition to OUTBOUND and INBOUND eventTypes, please add DETAILSCOLLECTED so that we may retrieve details collected in the Pre-Chat questions. For OUTBOUND messages, please include the user id of the author so that we may record which agent(s) were involved…
Fairer Call Distribution for Users on Multiple Devices We’ve made an update to how call queues treat users who are logged in on more than one device. Calls are now shared more fairly across your team, and agents are no longer interrupted mid-wrap-up. What’s changing Some users work from more than one device at the same…
Is there no exception to Canadian Businesses who only text Canadian Numbers that too just for order updates and coordinating service related texts and nothing to do with mass marketing? It seems like even though there is no requirements, Canadian businesses are forced to register and wait 30+ days without text capability…
Emails containing webinar registration confirmations are failing to reach certain domains. Could a member of the technical support team please reach out to me via private message to address this issue?
The holidays bring time off, shorter hours, and often a spike in calls from customers trying to wrap things up before the year ends. A few minutes of setup now means your callers get a clear, helpful experience whether your team is at their desks or away. Here are the Grasshopper features worth a look before the season…
Hello all, Why is it that connections from the desktop console to the same client are much slower and less performant compared to connections made through the web console? Can we expect the newer, faster RDP protocol from the web console to make it into the desktop console?
It would be useful to be able to whitelist specific toll numbers so users are able to dial them without allowing all toll numbers. We have a number of regular suppliers that we use that would like to allow as exceptions.
When establishing remote sessions using the LogMeIn Rescue Web Technician Console, pressing a modifier key on your local system causes a Sticky Keys dialogue to appear. I have attached a screenshot of this. I would like to be able to work in the Web Technician console without Sticky Keys. In the Desktop Technician console,…
I would like to raise an accessibility concern regarding GoTo's technical support ticket submission process. I am run the help desk for an organization that uses GoTo Connect. On approximately five occasions, I have attempted to submit technical support tickets through GoTo's online support portal. Each time, I have…
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Welcome to the GoTo Community The GoTo Community’s mission is to provide a place where members can ask and answer questions, share experiences, get updates, and share ideas on GoTo Products. Here you can learn from, support, and connect with knowledgeable GoTo staff and customers on all GoTo products. If you would like to…
Welcome to the GoTo Community! The GoTo Community is a place where GoTo/LogMeIn customers can ask questions, share tips, exchange ideas, and get solutions for all GoTo products. Our goal is to provide a helpful, respectful, and collaborative space for everyone. This guide explains how the community works and how you can…