A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Want to keep up with specific in-app or email updates in the community without getting notifications for everything? The platform includes several ways to follow the content and topics that matter most to you. Here’s how you can tailor your notifications. Follow Sections If there are certain sections of the community you…
When I wrote Built for Your Workflows: A Guide to AI in LogMeIn Resolve, my goal was to introduce some of the AI capabilities available in Resolve and show how they fit into the work IT teams are already doing every day. If you've had a chance to try one of those features since then, you've probably already started to see…
We've heard you missed Clean Screen, and we're happy to report it's returned. When you share your screen, your desktop usually comes along with it: icons, wallpaper, and any personal files sitting on it. With Clean Screen Sharing, none of that reaches your attendees. They see a solid color background with only your open…
Would be wonderful to not used unified view…but to have the option to separate calls and texts.
I've been in contact with GoTo support for several weeks now for their Grasshopper app, and they keep telling me to leave feedback on this community page, which basically feels like shouting into the wind, but here we go: PROBLEMS WITH THE APP In the new (really dumb) Conversations tab: I now get notifications for outgoing…
We’d like to start recording outbound calls for quality and training, but we can’t turn it on because GoTo Connect has no way to play a recording announcement on outbound calls. We’re in Washington, an all-party consent state. Washington law requires that everyone on a call be told it’s being recorded, and that the…
By now, I'm confident you're an expert at finding answers in GoTo Connect Analytics. And if you joined me for our last reporting deep dive, you already know I'm a big believer in starting with the question you want to answer. The best part about our reporting is that you can layer flexible filters to answer just about any…
How can I edit the last name of a co-organizer, or remove a co-organizer who participated in previous webinars?
Emails containing webinar registration confirmations are failing to reach certain domains. Could a member of the technical support team please reach out to me via private message to address this issue?
Is there a report that can be generated that might show if the registration page was accessed for a webinar but not completed?
Over the past few weeks I started noticing my help desk started displaying duplicates of each ticket and comment emails sent by our users. As far as I know this is only affecting the single shared mailbox setup to receive/archive tickets and forward them to the Resolve mailbox. I’m trying to determine the cause of this…
Currently, the only way to block callers without disabling Dial Plan Filters is to manually enter the phone number in the GoTo Admin Desktop version under Call Filters. This is inconvenient for businesses with multiple employees answering calls. If an employee receives a spam or scam call, they would have to contact an…
Under Call Reports → All Calls, we can export call details, and from a call’s Interaction Overview we can export that single transcript. What’s missing is a way to export transcripts in bulk. Right now there are only two options, and neither works for a team our size: Export one call at a time. This isn’t realistic when we…
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Welcome to the GoTo Community The GoTo Community’s mission is to provide a place where members can ask and answer questions, share experiences, get updates, and share ideas on GoTo Products. Here you can learn from, support, and connect with knowledgeable GoTo staff and customers on all GoTo products. If you would like to…
Welcome to the GoTo Community! The GoTo Community is a place where GoTo/LogMeIn customers can ask questions, share tips, exchange ideas, and get solutions for all GoTo products. Our goal is to provide a helpful, respectful, and collaborative space for everyone. This guide explains how the community works and how you can…