Hello GoTo Webinar Community! If you haven’t checked out GoTo Webinar’s revamped platform, now’s the perfect time! The new GoTo Webinar offers a simpler, more modern design and powerful features designed to help you connect, engage, and succeed. Why is the new GoTo Webinar special? Flexible Joining Options: Attendees can…
Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
Hi, I'm Laurel from the Digital Success team at GoTo. One of the things I genuinely love about this community is that you tell us exactly what you need, and today, I get to share that we were listening. Two of the most requested device management improvements are now live in GoTo Admin, and both came directly from your…
I just found out my phone line was reconfigured - outside callers said they were getting a dial tone instead of reaching me. I’m not sure how long this was happening, and I only heard about it when people emailed me directly. It would really help if Goto offered: Detailed Audit Logs: Super admins should be able to see…
Cancel a Paid Account If you have a paid monthly or annual Hamachi account and would like to cancel before renewal, the fastest way to cancel is to call customer support directly. Depending on your country or region, we offer different phone support numbers. To make sure that you get the right number and connect with an…
Please put back and allow for active call pop-ups to be configurable on Goto softphone. I use my Goto softphone app dashboard for my active calls. It was great showing all calls on one screen. New updates dropped ability to have active calls shown on the third panel on the dashboard. Every call produces a pop-up screen…
We are facing an issue, as we are unable to get recordings, when i get recording token API is failing and giving 403 and 404 for some cases. it was working fine few days ago but now suddenly we are facing this issue. following are my account details. CLIENT_ID = a0aef8ab-0ecc-4b8c-8f0e-5aef77198279 ACCOUNT_ID =…
Currently, there are no options to have a GoTo Connect dial plan connected to GoTo Meeting. There should be an option to link GoTo Connect and GoTo Meeting. For example, an auto attendant will route to a meeting room when a certain option is selected.
Hello, none of my colleagues that join via the iOS app can use their rear camera. If you hit the camera button and switch camera, it appears in the preview, but once you start broadcasting it flips back to the front camera. Is this a known problem? Happens on multiple devices, at least one of which is on the newest iOS…
I have a $4.50 "Non recurring charge" on my Grasshopper bill and I can't figure out what it is for. I feel like I must just be being dense but where can I find information about what exactly I'm being billed for?
I've seen on numerous occasions where the Calling Card gets stuck on the "connecting" screen (slurping down CPU resources) and keeps opening back up after the user closes it. However, this particular issue is different than that. Immediately after a restart, Rescue Calling Card opens (even though it has not been configured…
Currently, dial in and call me phone numbers are randomly generated. There should be an option to customize both phone numbers by porting in or purchasing a dedicated phone number that can be used for meetings.
Recently an employee received a new Macbook and began setting it up. Deployment through our MDM (Kandji/Iru) went as planned until it tried to run the Unattended agent installer. The user reported they received an error message stating "Invalid Installer. Download a new installer and run it on the remote device." In…
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As AI gets smarter, your advantage comes from how strategically your people work with it. Join IT and business communications leaders as we explore how practical, deliberate human-AI collaboration can become your biggest competitive edge and a powerful engine for growth. Gain insights from thought leaders and industry…
Welcome to the GoTo Community The GoTo Community’s mission is to provide a place where members can ask and answer questions, share experiences, get updates, and share ideas on GoTo Products. Here you can learn from, support, and connect with knowledgeable GoTo staff and customers on all GoTo products. If you would like to…
Welcome to the GoTo Community! Our aim is to create a space where GoTo/Logmein customers can ask questions, share tips, exchange ideas, and get solutions to all GoTo products. We're dedicated to fostering a pleasant and collaborative environment, and we're glad you’re going to join us. The following represents how our…