Hi,
I installed the software on both mine and my Mom's computers some time ago but we never finished setting this up. Now I need it to fix her printer hopefully from here and avoid about a 3 hour round trip in the morning and do it via LMI.
If I'm logged into my LMI admin and she logs into my account on the LMI website from her computer only my computer shows up. I click the link to Add Computer and it requires me to install the software which is the same software that's already installed on both computers. I don't understand this at all. If we are both logged into the same account shouldn't either both computers display and if not, should I not be able to click the Add Computer link and get to her computer that way because she's logged into my account on her computer rather than reinstall the software again?
Why must the software be reinstalled? I can't ask her to do this from her end, she's 80 years old and not computer savvy enough to go through the install process without a very specific tutorial written by me in language she can understand including screen shots of every itty bitty step with arrows and notes all over the place which I simply do not have time to do before morning.
I also had her click the white LogMeIn Client icon to see what she got on her screen. She said she got the following which is different than what I get when I do the same thing on my computer:
connect to the computer
switch off
exit
Backing up a bit in case this is (part of?) the problem ... not quite understanding how this all worked when I originally installed the software on her computer I signed her up for her own account. She doesn't need her own account she's going to be using mine. I'm going to let her freebie account lapse because I just paid the two computer fee under the now paid only plan. However, when we tried to connect earlier, she logged in from the LMI website using my login not the one I created for her long ago and not from the LMI Client icon.
Your help would be greatly appreciated, thank you.
Deb
