Not responding to keyboard/mouse after windows 10 upgrade

Hi,

I upgraded my home computer yesterday to Windows 10. I came to work today and are trying to use my logmein for some offsite testing.

I can connect just fine and see the desktop of my home PC, but no mouse or keyboard activity is responding. Even the "ctrl-alt-delete" function of the LogmeIn client does nothing.

Has anyone experienced similar issues? And if so, is there a solution to this?

I am running Windows 10 Enterprise x64 both at home and at work, and yesterday it was working fine when connecting from Win 10 Ent. at work to Win 8.1 Ent. at home.

Any info would be greatly appreciated.

Regards

Dan

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Haklesup

Fixed:

Taking clues from yesterday, I reconfirmed the speed tests when I got home and indeed the upload speeds were less than 1Mbps every time. I called my ISP and after some diagnostics and modem resetting I was thinking that it was not the ISP ut probably my device (my PC). I then noticed that a wifi connection to my phone on the same modem was faster.

I went to my windows control panel and found the network settings (also can get there from task bar system tray) I ffound the screen showing the Ethernet device, a Network Bridge and a WiFi modem. All were enabled and apparently working.

After fiddling with the menus for these, I forced a wifi connection to the PC by disabling the Ethernet NIC but leaving the wifi and bridge enabled. I then connected by wifi and low and behold the upload speed popped up to 4Mbps. When I then disabled all three hardware and reenabled them, the ethernet connection was restored and the upload speed incresed to 12Mbps.

Now I use remote control and the latency is gone and the dropouts are gone also.

So,

1. Use a speed test to verify upload and download speeds are adequate on both ends

2. Use alternate internat connections (wi fi, teather to phone) to limit possibilities

3. mess with your hardware settings until it magically starts working

Whose fault was it? Microsoft Update program for Win10 failed to initialize my eithernet port correctly.

Haklesup

Tech support suggested it was bandwidth limitations. And although the symptoms do match, the before and after performance difference is still suspicious.

They also say the desktop client is more reliable than the Web interface for logging in but I'm having plenty of issues with the client, especially when it looses contact, I have often had to log out and back in to get it to actually connect again.

I suspect win 10 takes more bandwidth in some way I don't yet undersand. They tell me I need 1.5 upload and download speeds which I have (just barely) I suspect you need a bit more than that perhaps as high as 3 or 4Mbps

Whats the speedtest results at both ends of your link?

I get 1.5 to 2.5 upload and 1.5 to 3.5 download here at the client (win7) and 178 download and 1.3 (run remotely while logmein was connected) upload at the host (win 10) Hmmm.... Maybe thats an issue I should follow up with my ISP, upload speed is very slow compared to what I am paying for.

I've noticed the Win 10 PC being a bit slower loading web pages and that new Edge browser barely works at all for me, I went back to IE 11

I'm still characterizing my problem before I call support to show them the problem

There is probably a clue under the Detailed Settings-- Performance Info: But I haven't spotted it.

bricon

I am having the same problem as well.

Haklesup

Yes, I have the exact same problem. Everything was working fine with the client as Win 7 (x64) but as soon as I upgraded the client to Win 10, Logmein started acting up.

1. Local Host Clinet detects clinet as logged in but when I attwempt remote control and it tries to log on and then says login failed

2. Main control panel I can login top remote rontrol but then cannot send mouse or KB input to Client PC

3. When Lock screen is active on Client, cannot get to login screen.

4. Sometimes I do manage to loggin with the main manu but I only get 0-8 clicks in before the connection is lost and it tries to reconnect

5. Sessions quit or freeze and go into a trying to reconnect loop, I rarely get more than snapshots of the screens when it connects before it looses connection again. I have never had more than 1 minute live connection.

Please fix this soon, apparently I am not the only one and I will not renew if this presists. you't going to loose a lot of customers if this bug lasts long.

Nirs

Logmein team , Any solution please ?

emgsystec

I have the same problem in 4 PCs that were upgraded to Windows 10 x64

Newlu

I have same problem

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