I upgraded a mac mini to MacOS Sierra and now the secondary cursor is huge.

After upgrading to MacOs Sierra, the secondary cursor that has always been there is now oversized. How can I fix this. I tried restarting several times and turned of the find mouse option in Accessibility with no solution.

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pianoman9

My experience was that the auto-update in LMI Client hadn't udated and wouldn't even do it manually until I actually went onto the LMI site and downloaded newest versionfrom there - i.e. had to do a workaround. Hope this helps someone (Mac OS X Sierra client)

cpapana

Does anyone else notice when the computer is " IDLE ' for say... 15-25 minutes , it still freezes requiring a log me in re-start? Could it be a display setting? I turned off all the screen savers, all the energy savers to see if I can keep it from freezing, tunred the network to FAST..slow, reduced quality... everything to see how I can keep it from...freezing, I remote into a MAC eith a PC and the WIN10 client freezes, mac is fine and running..but ...something still not right.

pianoman9

Really glad the Jumbo Cursor, the Clown Hand and the Double Arrows are gone - weird that automatic updates didn't download this important update - had to do it manually. Noticed laggy performance and slight cursor trail straight away still. Assuming if I stayed on remote it would do just what you're saying and seize up. Meanwhile I hit restart (hardware) in the slight hope that may help down the line. More likely the Sierra compatibility will need more work by LMI. Nice, after upping the subscription price by 40% on Pro...

cpapana

I wish ... the curser problem is fixed , however if logged in for too long it will still freeze, I use a mac I'm tempted into for 8-10 hours a day and it drives me nuts how many times I have to still reset... its nice not having jumbo icons...

ValSal

Problem Fix - just run an update on your Logmein client and done...

Anon142295

Same problem.

Frustrating to see this going on for so long and Logmein doing nothing about fixing it.

$Photo of jfrac$ jfrac

Glad to know I'm not alone. If it helps anyone, I have noticed that the hot area of the giant cursor seems to be the top left of the icon.

ValSal

I call yesterday and I was assured that is a know issue and there are testing very hard and they may be have a solution very soon - They add my email so we can get notified. I will post updates one I know more

cpapana

Yes they do, horrible so far I'm hoping it's addressed also, have to restart the computer go back and restart LogMeIn , something needs to be done

pianoman9

yup. and the cursor problem everyone's having. was considering upgrading my other macs in order to possibly fix any "conflicts" within OS's but thinking it's more likely that LogMeIn simply needs to catch up to Sierra. REALLY hoping they can do it quickly - working remotely is now truly buggy. Even finding caps lock has to be turned ON in order to function as OFF, but that may be my accounting software not playing well with Sierra....

cpapana

Are you folks experiencing it being unresponsive after a few min? And having to restart logmein to make it work?

jpopp

Yup, same here. Unusable until this is updated. Very frustrating.

leighb123

me too. can anyone work out how to fix this yet?

ValSal

Same happen to me on my MacBook Air -

Hfeldma1

I have a similar problem with my iMac.

chhaggerty

I've noted the same problem on Sierra betas and now on GM release

StewartG

Glad it isn't just me. Wondering if there is a beta version of Log Me In that works properly with MacOS Sierra.

Can anyone help?

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