an error occurred while trying to get the license info

I am trying to set a computer up on my logmein acct and when I log in I get this error code

an error occured while trying to get the license info

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I have finally got LMI installed after going through 4 pages of suggested installs I found an install package that works on win 10, now I get this error when i try to sign in the first time. No outboud traffic is being denied from this PC's IP, AV is off, Windows fw is off... uac off...

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