Mouse and Keyboard on host don't respond after Mojave Upgrade.

My client just upgraded his iMac to Mojave. Now, when I remote in, neither the keyboard nor the mouse respond. I can log in and see his desktop but have no control over either the mouse or keyboard.

I've tried logging in from my MacBook, iPad and iPhone. Same experience across all three of my devices.

I checked Privacy/Accessibility and the lmiguiagent is enabled.

Webroot is not running on my client's computer or mine.

Any ideas on what to try next?

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Accepted answers

livinginfaith

I fixed it...and it was embarrassingly easy.

Went into System Preferences -> Security & Privacy -> Privacy -> Unlocked -> unticked LogMeIn client -> reticked LogMeIn client -> Locked

That did the trick. No reboot or reinstall needed.

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Anon69169

thank you so mich, kinda lame that we have to do that at all though

I wish logmein would tell you to do that when upgarding

copeasetic

Steps I have taken:

- Removed 32bit Control Panel, Installed 64bit Version

- Ran thru Secuity and Privacy permissions properly

I can log into the target client and can view the desktop, but I am not able to click on anything or type.

Question: Which permission set controls the abilty to type/mouse click?

Thanks!

livinginfaith

I fixed it...and it was embarrassingly easy.

Went into System Preferences -> Security & Privacy -> Privacy -> Unlocked -> unticked LogMeIn client -> reticked LogMeIn client -> Locked

That did the trick. No reboot or reinstall needed.

livinginfaith

Nope, but I'll try that. Thanks!

AshC

@livinginfaith Did you perform a ful uninstall / reinstall of the endpoint software on the Mac after upgrade?