Multi Monitor Option NOT Available on Toolbar

Does anyone know how to make the multi monitor option available on the toolbar? I've literally tried EVERYTHING and nothing seems to be working.

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GlennD

Hi @acortes , welcome to the community.

When connected to a remote host that has multiple monitors, the Monitors button will be available on the remote control toolbar.

acortes

How were you able to connect your two monitors ? I have two monitors at home but how can i tell that they both are conected.

XazigX

My issue was that my host computer wasn't connected to two monitors. Once I fixed that, the multiple monitors button appeared. Hope this helps.

KateG

@franlaconti thanks for the further information, a few questions:

Have you installed the desktop client to connect to the host?
What Operating System are you using?
Is this the first time using the software? Was multi-monitor option available previously?

franlaconti

Not exactly sure what you mean...

I have 2 monitors at work and 2 at home. when I'm home the monitor option is not available on my toolbar.

KateG

Hi @franlaconti welcome to the GoTo Community.

Can you tell us more about the computer setup and what you are connecting to and from?

Note, there are instances where multi-monitor support is not available:

The Java and HTML remote control clients do not offer multiple monitor support.
To get full support of all multi-monitor features, you must use HDMI, DVI, or VGA monitor cable. Other cable types may not offer all multi-monitor features.

franlaconti

was this ever solved?? I'm having the same issue

AshC

@MBotticelli Is there any more information you can share, like the Pro version installed and hardware + OS set up?

MBotticelli

I also don't have the Multi Monitor Option on my toolbar...

AshC

Hi there,

Can you say how the host displays are attached to the both computers?

Is there anything under the Options menu?

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