I am setting up help desk services and need to know can you create sub-categories?This would be really helpful to classify tickets.
This is not what I am looking for. I have worked with other help desk software and the main categories would be listed like- Incident, Request, Break, Outage, etc and then the user could select a sub-category with more detail( hardware, software, login, etc.
This is very helpful and I hope that this will be available soon.
You can read all about how to use tags in tickets in this support article:
https://support.goto.com/resolve/help/how-do-i-add-tags-to-tickets
Can you tell me more about ticket tags? I am not sure how to do that to see if it will help.
I would recommend trying the ticket tags to add sub-categories. Please let me know if this does not cover all of your use cases, and if we can make any improvements.
Hi!
That is not available now but it is on the roadmap for later this year.
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