Encountered and issue that when logging into a Server 2003R2 x32 that my number keypad no longer will work. I've taken the check mark out of "lock keyboard" and no joy. Been since the last update.
Please submit a support ticket.
This is an issue we are looking into.
In the Options menu while in Remote Control, you should have a Keyboard setting on the left side. Set this to Client.
:smileyhappy:Thanks! This was exactly what I needed to find.
I am also having this problem on a new Windows 7 pc. There is no keyboard option when i open the remote connection. The black toolbar above the remote window has from left to right, Menu, Full Screen, Screen Size, Ctrl-alt-del, and Advanced. No keyboard option under Advanced. "Menu" drops down and there is an "options" choice there but there are only four choices and none of them are keyboard.
Can you help? I do a lot of data entry remotely and it is mostly numbers. Do you think a separate usb keypad would work?
@warsawtech wrote: Thank you for contacting LogMeIn. We apologize for the inconvenience. This is a known issue that we are working to resolve in the latest version of LogMeIn. The good news is that there is a work around to get this working properly. To do so, please remote into the computer you wish to access and from the remote control taskbar (black ribbon) that floats at the top of the screen, please click on Options, Keyboard (drop down) and select 'Use Client Layout'.
Thank you for contacting LogMeIn.
We apologize for the inconvenience. This is a known issue that we are working to resolve in the latest version of LogMeIn. The good news is that there is a work around to get this working properly.
To do so, please remote into the computer you wish to access and from the remote control taskbar (black ribbon) that floats at the top of the screen, please click on Options, Keyboard (drop down) and select 'Use Client Layout'.
The post above is not from me but a reply from LogMeIn Support I received. Didn't want to give the idea I was a LMI employee :-)
Hi, had the same problem and it started yesterday afternoon for some reason.
I don't seem to have the "Client" choice - on the left hand side I have the choice of Lock Keyboard or Send Special Key Combinations. Choosing Lock Keyboard didn't make any difference.
Thanks Sean
I did submit a support ticket and got the same answer and it worked!!
