Best Of

Re: Saved Replies for texts (so you do not have to type the same reply to customers all the time)

Hi @hlmstrnn, welcome to the community.

I apologize for the frustration. I am checking with the team to see where this falls on their development schedule.

GlennD

1

Re: Assign end users to certain helpdesk services

Thanks. Yeah I have agents added to each service. I was hoping there was a way to do it for end users that dont have a license though. Because now when they go in, they have to pick the correct one to send it to from a dropdown and we have been having issues with that. Can this be recommended to the team to add at some point in the future?

KMonnington

1

Re: Yealink T34w Rebooting on its own

Hi @rmurer, welcome to the community.

It sounds like you have tried a couple of different network connections and the issue persists, is that correct? Do you have others on the same network/location using also using a Yealink T34w?

GlennD

1

Yealink T34w Rebooting on its own

The issue seems to be following the user, the phone reboots on its own. Has anyone seen this issue before? Phone also has poor call quality it seems, voice drops out. Everything from the physical network to even the goto network test comes back positive.

rmurer

1

Re: Elevating as a service

Why was GlennD answer marked as accepted? I checked with support, and there is no way to prompt the user to enter in the credentials on their side to allow the applet to restart as a system service.

This is a sorely needed feature for us as many of our customers are standard users so we have to ask them to run the application as administrator, but not all systems allow users to elevate via context menu which makes troubleshooting difficult requiring use of alternative remote desktop options.

0000000000

1

Re: Renew Hamachi Network

Hi @digitaltwoway, the first thing to do is make sure your billing information is up to date:

Sign in to GoTo Admin.
Select Billing, and then choose the Payment method tab.
To edit your payment method, select Edit.
Modify the information as needed and save your changes.
Add or modify your billing information and payment method as needed.

Once that is done:

From Billing, select Subscriptions.
Select a subscription to manage its details and/or choose available add-ons and upgrades.
If prompted, enable Monthly or Annual billing and then select Add to cart.
Select Checkout.
If prompted, enter payment details.
Review the order details and select Buy now.

GlennD

1

Re: How to Cancel or Delete a Hamachi account

I can't make any inquiries because I haven't registered with the country in the first place. I can't even cancel my account. Can you delete my account?

Unknown

1

Re: How to Cancel or Delete a Hamachi account

how do i delete account for hamachi

im not using it anymore but there is this weird sign popping up idk help T^T

jo9

1

Re: How to Cancel or Delete a Hamachi account

I made a free account to use Hamachi eons ago, and I have not had to use it in years now.

I have started cleaning up and getting rid of accounts tied to my email that I don't need anymore. From what I see I would have to call customer support, but I do not want to give more of my personal details out.

Is there no way to contact support via email directly?

Thanks.

justwannadelete

1

Re: How to Cancel or Delete a Hamachi account

Thanks! Should it be visible to me in "My Cases"? I don't see anything there.

intheendonemore

1