It would be helpful to be able to customize the certificates that training participants receive after completing the training. The following will make the certificates better:
Thank you!
Customization of certificates is on the roadmap.
We need to be able to restrict a registered attendee (who did not complete the multiple classes) from receiving a certificate, including a participant who leaves a class early before (a single class) completion.
Finally, we would like to be able to receive or print copies of all employees' certificates for their employee files.
I agree with what the user @dswank above sa.
We host around 100 classes a year on this platform that are state required continuing education for our clients. Similar to the customer above, there is certain information that absolutely needs on these certificates, including the course name, code, number of credit hours, the name of the person who attended. That information essentially constitutes a legal document, as learners use their certificates as proof that they have kept up with state-required continuing education. As such, errors with these certificates are very difficult for us to manage.
With the font sizes not being customizable, its hard to include everything at times. Our course names can be a bit long as the trainings are often on very specific topics that need clarification in the title. It would be really great if we could customize similar to the format below.
I have posted this recently, and notice these go back to 2017!!!!!
Please, please can you let us brand our own certificates. I have requested this many time and no reply.1. . Crucially it does not pull through the length of time attended which is why they need them in the first place and2. It does not fit in with our branding - colours and own log3. The email to the trainer has a copy of the follow up email, which we include links to feedback. They apppear as links in the email copy to trainer, but crucially, the follow up email which goes to the delegate, does not view them as links, ie does not convert to links so they are not likely to copy and past the links to complete feedback or google review, as additional step.Support have confirmed this is the case but community postings do not do anything. I am pulling my hair out on this. What next please?
Can the certificates be revised in order to be customized? I have been an organizer with GoTo since 2015 and have periodically requested customizable certificates.
I work in the health sciences as an approved continuing education provider for registered nurses in the U.S. and also in my area of specialty, which is board-certified. One criterion for this approval is to provide a certificate of completion for on-demand training or a certificate of attendance for live events. There is specific information that must be listed on the certificate, including the date of training/completion, the number of continuing education hours awarded, and the approval codes from each of the two bodies that approve my training each year.
This is an aspect of medical compliance in all 50 states for those who are licensed in the health sciences, in that a license to practice in one's state must be renewed annually, and the renewal process includes the requirement to complete a specified number of approved continuing education hours each year. This applies to any healthcare professional who must be licensed in order to legally practice in any of the 50 U.S. states, including physicians, nurses, physical therapists, speech therapists, occupational therapists, dieticians, and so on.
Furthermore, strict record-keeping is necessary in the event of an audit, so I maintain electronic records as well as paper records in the event of an audit. My credentialing body reserves the right to audit the training records of continuing education providers every six years, another aspect of medical compliance in my profession. My record-keeping as a continuing education provider includes the time spent by each attendee in the live trainings, as well as the test that each attendee must complete and the evaluation tool. Those reports are available to GoTo organizers, but trainers do not currently have the ability to customize the certificates.
Another important aspect of customizable certificates is the ability to customize when the certificates are sent out. This is currently available in part, but there is not yet a way in which to customize the timeline for sending the certificates so that they are sent out electronically ONLY if the test and the evaluation tool have been submitted.
In order to work around this constraint, I have been sending out individual certificates via email ONLY when I can document that the test and evaluation tool have been received from each registrant/attendee. I have been doing this work-around since September 2015.
These improvements would be very much appreciated. Please advise if there are customizable certificates on the horizon.
Very good point @VRLDO !!
@VRLDO There is currently no time-in-session acceptance criteria for Certificates to be issued. Anyone who arrives while you are in session will be marked as a participant.
I also wanted to find out does any attendee, no matter how long they are in session, get a certificate if enabled? I was thinking about someone popping into the room for 5 minutes but getting a certificate, or even popping in 5 minutes before the end of the session.
I want to change the name of the trainer. I'm the account holder (therefore the scheduling organizer) but I'd like to list the actual trainer on the certificate. Is there a way to change the name? I thought I saw a thread elsewhere about changing the scheduling organizer but I don't know how to do that (or if I can). Assuming from this thread that nothing can be changed on the standard certificate.
I just contacted them about the same feature add. I wanted to add either the webinar start and end date, total hours or both so my participants could claim for CEU's.
Thanks.
How do I custom brand certificates of course completion? I've been asking this question for three years now. Everytime I ask I'm told engineers are working on it. Any updates?
Your point is one that I've also raised re: medical compliance requirements to administer a test and an evaluation tool in order to dispense approved continuing education units/credits/hours that are listed on the certificate of attendance.
This is a standard practice in all health care professions in the U.S. Most continuing education training in the health sciences is done online with only a tiny fraction of live offerings available, and the remainder are pre-recorded trainings or print media for viewing, and the format is straightforward: 1) View the training. 2) Take the test. 3) Complete the evaluation. 4) Receive the certificate of attendance with the approved continuing education hours. "Approved" is a reference to approval by one's credentialing body, which is a rigorous process.
It's a straightforward process that health professionals have come to expect over the past two decades or more, and the process has become so sophisticated that completed continuing education certificates can be sent electronically to one's state board, including state boards of medicine, nursing, pharmacy, physical therapy, etc.
I'm not requesting that kind of labor-intensive sophistication. However, I would very much like to have the features that accompany the live trainings to be replicated in the pre-recorded trainings. Because my training topics are health science topics, over 80% of my registrants opt for the convenience of recorded versus live trainings.
This differs from the corporate world where all employees can be expected to attend a meeting, whereas in inpatient settings, employees cannot vacate a hospital floor and leave patients unattended, although if such insanity were to occur, abandoning patients would be grounds for immediate termination of employment. Inpatient staff obtain their continuing education hours on their days off, and hence the popularity of pre-recording trainings. These continuing education hours also must be obtained according to state regulations for renewal of one's license to practice. For example, here in Florida, registered nurses must renew their nursing license every two years. GoToTraining has had a business relationship with at least one online entity for nurses in regard to some Nurse.com offerings. Medscape, RN.com, and many other online entities offer straightforward online training for medical, nursing, pharmacy, and other staff to meet continuing education requirements for licensure renewal. Hospital managers will not schedule staff to work unless they have a valid and active license to practice, and there are thousands of online courses offered in various health specialties. Hospitals even hire medical compliance officers to ensure that staff is in compliance with state regulations for licensure, in order to meet standards of patient care that staff is legally allowed to practice in a given state, based upon standardized education, training, and board exams in one's specialty. These standards are in support of patient safety.
It would be ideal to have the ability (or option) to send out the certificate of attendance ONLY if the test and evaluation tool have been submitted. If the certificate of attendance is sent out before the attendee has submitted the test and evaluation tool, it would be an enormous task to send email reminders to attendees who already feel they have completed all that is needed, particularly if they are in possession of the certificate.
My credentialing body requires that all training records are maintained for a six-year period in the event of an audit. I manually send out the certificate of attendance, rather than having it automatically sent via GoToTraining/LogMeIn. In that way, attendees do not receive a certificate unless they've submitted the test and evaluation tool, and I don't have to chase attendees down via email and repeatedly request that they complete and submit the test and evaluation tool.
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