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GoFurther 2026: Practical AI Strategy for IT Leaders
Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
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Upcoming Virtual Event: GoFurther 2026: Orchestrated Intelligence
GoFurther 2026: Orchestrated Intelligence May 19, 2026 | 9am PDT | 12pm EDTA GoTo Virtual Event AI is getting smarter. The real question is: how will your organization work with it? Join us on May 19th for GoFurther 2026: Orchestrated Intelligence, a dynamic virtual event focused on the organization-wide partnership…
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Upcoming Virtual Event: GoFurther 2026: Orchestrated Intelligence
GoFurther 2026: Orchestrated Intelligence May 19, 2026 | 9am PDT | 12pm EDT A GoTo Virtual Event AI is getting smarter. The real question is: how will your organization work with it? Join us on May 19th for GoFurther 2026: Orchestrated Intelligence, a dynamic virtual event focused on the organization-wide partnership…
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What's new with GoTo Connect - March
Hi Everyone, Here’s a look at the latest features that became available in February, enhancing your GoTo Connect experience to be smoother, smarter, and more enjoyable than ever. Website Knowledge Ingestion for AI Receptionist Effortlessly turn your website content into searchable, editable knowledge base articles for your…
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Please update your Resolve Desktop Consle to the latest version
Hi, As part of our ongoing commitment to security, stability, and platform reliability, we are asking all Resolve customers to update to the latest version of the Resolve Desktop Console by March 31st. After this date older versions will no longer be supported. If you are using: Desktop Console version 1.15 or earlier…
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Images in Chat
When my company does video-calls with Skype, we can copy-paste images in the Chat window. We can't do that in GTM. I'd like to be able to do that.
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Voicemail report under the call reports
I saw a few other suggestions on this but I also want to suggest that there should be some type of voicemail report under the call reports. Managers should have visibility into voicemails to ensure that team members are handling voicemails. Also, there should be an option to retrieve deleted voicemails as well. Goto really…
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How to Cancel or Delete a Hamachi account
Cancel a Paid Account If you have a paid monthly or annual Hamachi account and would like to cancel before renewal, the fastest way to cancel is to call customer support directly. Depending on your country or region, we offer different phone support numbers. To make sure that you get the right number and connect with an…
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Client/Cutomers name added to column on analytics page for txt message report
I noticed that the report currently displays my username and number in my column, but the client column only shows the number. It would be helpful if the client’s name and number were both included in their column for better clarity. Additionally, for compliance with HIPAA/PCI requirements, it would be beneficial to have…
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To which email address can I write a question about billing?
To which email address can I write a question about billing?
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Add “My Recordings” Tab in GoTo App for Personal Call Recordings
Currently, in GoTo Connect, call recordings are only accessible through the Analytics → Recordings page, which lists all recordings for the account. This makes it difficult for individual users to quickly find and review their own recordings. Feature Request: Add a “My Recordings” section directly in the GoTo desktop and…
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In the new GoToWebinar - we need the flexible panel layout when playing uploaded videos...
We run highly technical training webinars with large audiences - and a lot of our content is pre-recorded. It's always a challenge managing a high volume of Q&A support. With the new GoToWebinar, when playing uploaded videos, the Questions and Chat panels auto merge with the video screen - and the pop out option for using…
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Setting to disable CallKit integration in Grasshopper iOS app
Please add a setting to the Grasshopper iOS app to allow the app's CallKit integration to be disabled. Being able to disable CallKit integration would make it easier to see which extension number is receiving an incoming Grasshopper call, when deciding whether to answer the call. Currently, when receiving an incoming…
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Conditional Routing Conditions needed
In the Conditional Routing we need to be able to add 2 different fields: Caller Name it should be there in the CID packet We would love to create a rule to route based on the call being verified. This would be HUGE to spam control
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Create a service ticket
I was clicking around in the forum and saw a port that talked about them being able to have the dial plan create a service ticket in their CRM. Is there any information on this anywhere?
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Missed ring attempts
I have an agent with numerous missed ring attempts against their name, is there a way i can report on this as they are stating they are not missing any calls. Is there a report which includes time of attempt and number called?