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Recently used blank

Bunyarra

Version: 4.28.0
Built: Wed May 15 2019 20:34:56 GMT+0200 (CEST)
Chrome : Version 74.0.3729.157 (Official Build) (64-bit)

The last few days (coincidentally since this version installed), my last used list is now blank and nothing ever gets added to it. I checked the "Track History" and that is enabled - I have 20 items for the list length selected.

Lastpass itself is working fine and I cans search for sites.

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Tony375

Brilliant news that it's now working again.
As said took a long time, but finally back.
Thank you.

lawrence922

OK, I decided to migrate to another password manager since the "recently used" was blank. I found out the following:

The version is 32 bit and an upgrade to 64 bit fixed this issue! There is a YouTube video that shows how to Export your passwords in a CSV file. It is this procedure that also explains updating to the 64 bit version of Lastpass. By the way, the video is for moving from Lastpass to Bitwarden which it is up to you whether you want to do it or not as the Recently Used is now populated after the upgrade to 64 bit. Of course if your system is 32 bit, then they must have ended support for those systems...

https://www.youtube.com/watch?v=_L4dlxokJ6Q

Good Luck!

sites29

Recently Used is now working for me in MS Edge. Thanks for the fix, it was a long time coming.

My LP version in Edge says it is for Chrome. I've been hearing that MS is changing Edge to be based on Chromium, so not sure who fixed it.

LastPass Chrome Toolbar

Version: 4.32.0
Built: Wed Aug 21 2019 21:16:37 GMT+0000 (Coordinated Universal Time)
Binary Component: false

Copyright 2008-2019 LastPass. All Rights Reserved.
Portions of this software were licensed from third parties as described at: https://lastpass.com/docs/licenses.php

Click here to view the LastPass User Manual

pappysimmons802

Well I have the latest version and still no recently used list. ANd I just ran into a situation were using the list is very useful. Thanks a lot Lastpass. Your lack of support and caring, especially to paying users, is going to cost you. You lose, some other product wins. Guess you will be buying the winner up and destroying it as well.

newmanpeter6924

@Dodgums it's weird, I have that version on two computers a Macbook and a desktop and both are working now. I would remove your LP and re-download just in case that helps ? See here https://imgur.com/a/MQVhZBg

Dodgums

"newmanpeter69246" wrote:
I am not sure what the latest version is but Version: 4.29.0 Built: Wed Jun 05 2019 is showing recently used and the format of the dropdown seems to be revamped ?

I'm on version 4.31.1 (click More Options->About LastPass to see version). Still no recently used in any browser on any machine I log in to.

Maybe LastPass dev team can't reproduce it, if so they should contact a user to get access to an account with this problem and fix it.

newmanpeter6924

I am not sure what the latest version is but Version: 4.29.0 Built: Wed Jun 05 2019 is showing recently used and the format of the dropdown seems to be revamped ?

Gortzh

Recently used blank for for me. Where's customer support? Maybe time to change> <img class=

" title="8-D" />

visje

Recently used is still not working! On both Firefox and Chrome.

Did got a rather unpleasant reply to my questions about it.
LP is everything but user friendly.
They're even rude to their premium users.

Thinking of switching to Bitwarden. Got 2 weeks left on my subscription.

nimby97

Well, I am using Safari with LastPass 4.30.0 installed and Recently Used is def not working. Ticket was raised some weeks back. Was impressed with LP but last 6 months have disappointed me. Doesn't work like it used to.

Calamity

YAY, an update is available and it appears that although categories are shuffled, "recently used" is FIXED.
(Firefox v68)
Why didn't LP just tell us this was in the works? Great utility program but really poor communication.

visje

Just got a reply.
The issue still exists, it's a known problem and they haven't been able to fix it yet.
Sounds strange to me after such a long time. It's a list of id-records, nothing more, nothing less.
A bit disappointing.

Seems like they don't have the manpower to fix all the issues and these kind of glitches don't have priority.
Could be they think we don't miss it.

Like I said earlier, perhaps if more people submit a ticket something will be done.

Cheers,
Visje...

visje

I had submitted a ticket last month and they assured me it was under investigation. <img class=

" title=":~(" />
That is taking a bit long now. :?
Submitted another ticket.

Perhaps if more people did they would realize we really miss the feature.

Cheers!
Visje

Calamity

BUMP!

It's been months now that "recently used" has ceased working for many.
Are y'all working on this issue or could you at least have the courtesy to reply to complaints?

BobBassitt

"buhawi17772" wrote:
Any recommendations for alternatives with features close to those of LP?

I'm trialling BitWarden at the moment. It's not as feature rich but the free package might just do what I want. The premium version is only $10 per year and it has passed an independent security audit. They also seem responsive which is more than I can say for LastPass. Such a shame...

buhawi17772

Any recommendations for alternatives with features close to those of LP?

newmanpeter6924

Yes @BobBassitt I am 30 day trialing 1Password. It's OK but I still prefer LP despite the nigglly issues etc. I'll see out the trial and then decide if I want to pay a small amount for 1password. Might also try a few other ones.

BobBassitt

"newmanpeter69246" wrote:
Read back through the thread - LP doesn't give a shit

I'm afraid I've come to the same conclusion. My previous position was

"bobbassitt" wrote:
I've used LastPass for years as a premium user and until now had no issues. However, I have sent two premium support tickets over the last few weeks with no response whatsoever except to acknowledge the tickets. As a premium user They claim I should get premium support. If the premium support is total silence then I'm not sure what I'd expect as a standard user. As customer support is non existent I can't justify paying any more money to this company and I take the view that this is systematic of wider problems and I should be concerned about whether the same level of attention is being paid to the security of my data. I have cancelled my auto renew and if others did this then someone might remember that they have customers who are free to go elsewhere.

Update. I received a generic reply to my premium support ticket. Just hollow words with no detail or E.T.A.

Moving forward I would recommend that you make sure you have exported your databases and obviously encrypted those exports in case they go belly up and you lose access to your data.

I'm testing other options.
Cheers

newmanpeter6924

Read back through the thread - LP doesn't give a shit

hankl78226

Having the same problem/ Any status on when this will be fixed???

segbert515

I have noticed this issue for a couple of months now. No content in the "recently used" field for the Chrome extension of LastPass. This really should have been fixed on the first few complaints. Ongoing and lingering and unacceptable.

newmanpeter6924

Quick update - I did find where to set auto updates for LP and also the version number of the one that is working ion case that helps. See attached Imgur image. My FF version is 67.0.4

Mute point for me as I just signed up for a free 30 day trial on1Password https://1password.com/downloads/windows/ so I'll see how that goes.https://imgur.com/bLTyg5a

newmanpeter6924

No I changed nothing but the funny thing is that this only works on my work PC. WinDoze 10 and Firefox. I tried a laptop and desktop at home last night and neither of them display recently used. I had a look in LP preferences to see if it had updated to a later version but there is no setting for updates in the advanced settings. This is all on an unpaid version by the way. I signed up for a 30 day trial om 1Password so I'll see how that is $3.33 AUD / Mnth but I was liking free LP until now. Like someone said earlier in this thread though, if LP fail to respond to customer concerns, even paying customers, how seriously do they take data retention and our security. I'll post again if I find out any more about why this is working on 1/3 of my PC's. https://imgur.com/IieL3Z5

Dodgums

"newmanpeter69246" wrote:
Just in case you guys did not notice, as of sometime today, recently used is now working again for me. Yipee

Let's hope it lasts.

Nothing changed here. I'm wondering if you did something. Any updates installed (Chrome, Lastpass or other service)? Can you remember changing some setting?

newmanpeter6924

Just in case you guys did not notice, as of sometime today, recently used is now working again for me. Yipee

Let's hope it lasts.

limueleele29

I've had same issue for 5 weeks. Login to post here sent me in a loop back to board index twice. The entire LP website is broken. Time to look for another password manager - LP does not give a rats ass in solving anything.

flyerthirty355

HELLO TO: admin, Israel, anatoly_LP, chantieLP, robyn, JoeSiegrist

I presume as panel moderators you read this. Last Pass' "Recently Used" function went blank for me (Win 10 Pro 10.0.17134 Build 17134) months ago. I raised a ticket. I got a reply semi-stating it was a problem you're working on. It's a cross-browser problem - which means it's a problem your software has with Windows 10. A lot of us pay money to get a fully functioning product. Yours did work until recently. Hire someone to fix it or a lot of us will go (*with our money) to software that works well and gets better customer support than you have given this annoying issue.

Calamity

Dear LastPass Admin:

Worse than you not fixing the obvious malfunction of your product is
BEING IGNORED!

The #1 rule of customer service is to VALIDATE the consumer's concern. You have failed miserable.

PS, yes I was intentionally yelling.

didazico

"theequalizer" wrote:
I guess LastPass must believe that they are the only password service available.

I mean, when you ignore the request of users it sends a clear message that you are really not concerned about the functional aspects of your platform.

That places doubt in a person's mind and causes them to consider other possible issues; like security.

exactly

didazico

"RJMA810" wrote:
This problem is aggravating and unacceptable. I tried re-installing. I tried checking the new customer support site (that sucks badly!). Clearly, I was wasting my time.

What is the point of having "Recently used" if it DOES NOTHING AT ALL?? Why is a fix for this not a top priority?

I am cancelling my auto-renewing subscription and planning an eventual escape to an alternative, as it appears no one cares.

It's really something very outrageous

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