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How do I prevent the Country Code from being included when the phone number is autofilled?

Kaliaila

I'm constantly running into an issue with the phone number autofill. It automatically includes the country code regardless of if it is requested or not, and every site I come across seems to reject the phone number because of it. If anyone knows how I can turn that off I would be greatful.

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Kaliaila

Do you even know how the product works? The addresses and phone numbers are NOT site specific. Further, they were manually entered to begin with, and I never included the country code. Even more to the point, the country code should not be entered by default. It should be an optional choice which the users should turn on.

There is nothing wrong with the entry that deleting it and recreating it will fix. There is nothing that I did wrong that deleting the entry and recreating it will fix. The entirety of the fault lies in the changes that have been made in updates which have started to add "country codes" which were not asked to be added or even entered in to begin with.

Next time, before you go reading from a script, actually go and use the product in question and realize that the issue has nothing to do with what your script says. It has everything to do with the fact that your program is adding a country code when it should not be doing so. This is not a bug, this is a design decision. A bug would be if there was actually a way to choose whether to include the country code or not, and that choice being ignored, or if the wrong country code was being added. This is a bad design.

RachelO

Thanks for the information. To be sure there aren't any other Autofill services enabled which may be entering that country code, could you also double check that autofill is turned off in your browser settings?

Another troubleshooting step would be to delete the phone number entry and re-add it manually to make sure a country code field isn't being saved using the Save All Entered Data option:

Delete your Vault entry with the phone number associated with it (instructions here).
Add your site back manually by doing the following:
- Navigate to your desired site or a site with a phone number field that usually inserts the country code when not wanted
- Enter your phone number, but do not log in or submit the form field data on the page.
- Click the browser LastPass icon, then go to Add item > Save All Entered Data at the bottom of the menu.
  
  (Tip: For Internet Explorer users, click the active LastPass icon , then go to Tools > Save All Entered Data.)
- All captured fields are displayed. If desired, enter more information and specify your desired settings for the item or delete the country code field if present.
- Click Save when finished and reload the page to test.

If you are still encountering this issue after trying these steps, this looks like it may be a bug we haven't yet encountered. So that our team can get more details and hopefully resolve the issue could you submit a bug report following the steps on this page? https://support.logmeininc.com/lastpass/help/how-do-i-report-a-bug-to-lastpass

Kaliaila

If the country code was included in the phone number of course I would remove it. It however is NOT included. The only thing that is included is the area code, the prefix, and the number. The country code is almost never included within the USA.

RachelO

Hello,

Could you edit the entry in your Vault to make sure the country code isn't included in the Phone number field? Here's how to edit an entry in case you aren't sure how to: https://support.logmeininc.com/lastpass/help/how-do-i-prevent-lastpass-from-filling-erroneous-form-fields

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