Is then a method to force an agent to update to latest version as, I seem to have some that won't update.
Hi @Mark_Jenkins
I just wanted to update you and let you know we plan to address this in an update some time in Q1.
The web console for v5 updates automatically, but if the desktop console does allow the user to decline an available update when you first launch it. Currently it does not have the option to force the user to install the update, I will share this feedback with our development team.
No I am talking about V5 and even with the admin and device group settings set to update. As in the following "Regular Updates We'll update your applications when we release an official update." some agent/clients still take forever to update if at all. Normally we uninstall and reinstall but this requires user help or site visits.
@Mark_Jenkins It sounds like you're talking about the GoToAssist desktop version, which is V4. In this case you can check the default update settings for each group or the entire account in the Admin Center online: https://support.logmeininc.com/gotoassist-remote-support/help/set-product-defaults-in-admin-settings-g2ars500002
Agents who re-launch the desktop app should be updated to the current build.
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