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LastPass expiring session after 15 minutes, always

ManChicken

This has started happening in the last week or two and it's driving me crazy.

Using Firefox on Windows (88.0.1 x64) and the LastPass plugin (4.71.0.2) when I login to my LP, after exactly 15 minutes the icon turns yellow and if clicked gives me a "It looks like your LastPass session has expired" message. It doesn't matter if I just used it to login to a website 10 seconds before, it will turn yellow at 15 minutes from signing in.

In the Extension Preferences I have "Log out when all browsers are closed" turned on, but "Log out after this many minutes of inactivity" is NOT enabled. I have disabled and enabled the plugin. I've removed it and re-installed it. I've re-saved the prefs. Nothing changes.

Now, the curious part is that on my machine at work, running the exact same version of Firefox and the LastPass plugin, it does NOT do this. It stays logged in for as long as I have my browser running (I'm at almost 30 minutes as I type this.)

What is going on?

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ManChicken

Turning off 'Share login state' didn't seem to change anything. However it did make me notice the 'Poll server for account changes' being set to 15 minutes, dunno how I missed connecting that duration to my problem before. Indeed setting it to 5 minutes just made the expiration happen after 5 minutes.

However, your mention of cookies got me thinking, so I pulled up all lastpass cookies and deleted them. And now everything is behaving its self. So I guess some bogus session value was stuck in there not getting overwritten or something, and every time lastpass went to sync it'd get booted out.

RachelO

Hello,

Sometimes the session expired message means your web browser cookies are being cleared, removed, or blocked. We would recommend following these best practices:

Do not run your web browser in a private or incognito mode.
Configure your security settings to allowlist LastPass.
Check or enable cookies within your web browser settings if your web browser is clearing, discarding, or blocking cookies.
Some other applications such as anti-virus software, security suites, or other third-party privacy extensions may also remove cookies from your web browser. Please configure your settings to allow third-party cookies, add https://lastpass.com as an exception, and allowlist LastPass wherever applicable.

If you've checked these settings and all of your settings look correct, please try changing this setting in your LastPass extension preferences:

Click the LastPass icon in your web browser toolbar.
Go to Account Options or click your email at the bottom of this menu > Extension Preferences
Click Advanced on the left side menu, make sure "Share login state between browsers" is NOT enabled. Save any changes and restart your browser, then test again.

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