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Admin Console Won't Open, stuck in a loading loop

cmaccall

Hi there,

I am trying to access our admin console. Clicking on it sends me into an endless reload spiral where the url goes between "admin.lastpass.com" and "lastpass.com/company/#!/settings/company-profile-choose/". A message appears to pop up but immediately the page reloads and I'm unable to do anything.

Thanks,
Charlie

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kevin26

You can try going to this URL, it fixed the issue for me: https://lastpass.com/company/?resetconsole=true

RachelO

Hi @cmaccall,

Are you able to access the Admin Console with this URL, or do you have the same issue with the reloading constantly as well with this link? https://lastpass.com/company/#!/dashboard

If that doesn't work, please request a callback from the Enterprise support team who can help to fix this right away. To request a callback, please scroll down and click Contact Support at the bottom center of this page and enter your Enterprise account info, you should then be given the option to receive a callback usually within less than 5 minutes: https://support.logmeininc.com/lastpass/help/access-the-admin-console-lp010019

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