Communicate with user at the computer before connecting

Can we have an option to send a message to a PC where a user is currently logged in. So we don't have to shut their sessions off or access their info. A chat windows where both admin and the user could interact, it will be preferable.

(edited GlennD 5/7/25)

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Comments

KateG

@Central-user500 I moved your post to a similar idea for our team to review. Feel free to vote for it as well. Thanks for sharing your feedback with the GoTo Community.

Central-user500

Verricom

I would welcome this feature, many of my clients have users who are LogMeIn remote home workers in their own right.

The ability for me to signal them to request I take remote control of their machine when they are still logged in and sent a ticket to me for remote help would be helpful so that they dont just get disconnected without warning.

livesubscribe

I believe that @B787register is referring to 1, correct?

ProCentPM

Hey @B787register ,

Do you want to get in contact with another technician who is already conducting a remote session on a given host machine
OR
Do you want to get in contact with the local user of a given host machine to let them know that you want to initiate a remote control session via Central?

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