Unattended Support goes Offline when computer monitors go blank

To be clear the computer is a laptop, that I've set to never sleep.

After a while, the computer dims the monitors (still online).

But, when the monitors shut off (computer is still awake, and I can confirm by pinging it), it shows it as offline in the console.

Why is this? A bug?

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GlennD

Thank you, this will help us with recreating the issue.

alarson-nwpump

Oh and when setting the screen to turn off as never does work, but that's not feasible to have it always dimmed.

I know that since the computer is still connected, you guys just need to programmatically turn the screen back on, and allow things to connect, rather than it assuming that the computer is offline because of the screen being turned off by power settings.

alarson-nwpump

Windows 11 (version 10.0.22621.0)

Dell Latitude 5520

Power settings are set such that:

"When plugged in, turn off my screen after" = "15 minutes"
"When plugged in, put my device to sleep after" = "Never"

And those settings do work, because after the 15 minutes, I'm able to still ping the computer but it shows up as Offline in the console.

GlennD

Hi @alarson-nwpump,

Please provide some more details:

what version of Windows does it run
what's the make and model
what are power scheme settings

What happens if you set the screen to never turn off, just dim/user the screen saver?

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