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Die neue Programmversion stellt uns als Webinaranbieter vor unüberwindbar Probleme. Wir arbeiten mit einer Firma zusammen die starke Sicherheitsrichtlinien hat. Während die alte Version über viele Jahre gut lief, wird in der neuen Version die Bildschirmübertragung des Moderators geblockt. Da unser Partner sein System nicht…
It would be helpful if On-Demand webinars were organized under their own tab, similar to the existing Upcoming Events and Past Events tabs. I’m not sure how many clients currently use On-Demand webinars, but separating them would make the dashboard much easier to navigate. Right now, you have to scroll through multiple…
Dears, one of our clients is facing problems with the Go To app during calls. After a random amount of time, the calls go silent and the user has to hang up. I have already contacted support, who did not notice anything unusual in the logs, and I have also checked the firewall, topics like UDP connection limits, etc. Can…
I docked my dialer and now i cannot find a way to undock it... i would like it to be a floating window again. if someone can show me where to undock it, that would be amazing. I am using Go To Version 4.12.1 and app is up to date. i was working remotely and accidentally docked the dialer and now have no way to undock it…
Hi, Has anyone else had experiences of the connections to an unattended device not show the screen but the session is "active". To resolve you have to end the session and start again, which is quite frustrating. Also connections seem to drop if you switch between devices in unattended sessions. Thanks Tim
What browsers are supported by GoToResolve Console (https://console.gotoresolve.com)? If I try to access it through Microsoft Edge v116.0.1938.54 (latest), the page remains blank with no error messages. If I use Microsoft Edge Dev v117.0.2045.1 (latest), the page will open, and I can access most functions, except for…
When attempting to connect to and support end users, we have began getting a high number of them getting prompted that the app download is suspicious., resulting in them haveing to verify they want to keep the download and are they SURE they want to keep the download. This is a bad look for us and also complicates the…
Greetings, Readers, I am currently using a trial account for a Proof of Concept (POC) evaluation. I have successfully implemented a zero trust model by configuring it for a privileged user. Subsequently, I have created a group of devices and added a new device to the group. I proceeded to download the executable file and…
My team continues to have issues with the client side application running more than once on thier machines, causing the session to loop continuously until we kill the session and recreate it. Is this a known issue? Seems to happen if the client downloads and runs the program more than once. (usually due to their computer…
Hi, Is there a way to install the Unattended Access Agent from an Ad Hoc support session? It would be helpful to have an option in the remote viewer to elevate the session to an unattended device. Thanks.
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