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lost a bunch of passwords

lopicma

All of a sudden (I think it started on the first of the month), I lost almost all my passwords in the Vault. As I start to rebuild them, I notice some of the entries are not "launchable" from the the vault page.

Anyone else experiencing this?

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RachelO

Hi @StephenB74,

is this on a mobile device or a desktop/computer? Could you try these steps to see if ti fixed this issue?

Click the LastPass icon in your web browser toolbar.
Go to Account Options or click your email at the bottom of this menu > Advanced > Refresh Sites then Clear Local Cache.
Log out and log back in to your LastPass account.

StephenB74

I converted to a family plan and several passwords were lost in my vault. Support had no clue. I just noticed that another password was lost (maybe I hadn't logged into that site so it could have been lost with the first batch). I can't deal with something like this. Not reliable enough for me anymore.

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