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Invalid Password - Android - New Device

Mezhona

Hello,

I am having issues with my new phone when trying to log in to LastPass on the phone.
It is working fine on my other device and in the browser.

I have cleared the data and cache for the app, reinstalled the app, cleared browser cache in the app, but it gives me the error after it gives the "ok" check after putting in the password and the authenticator code.
So it seems like the server are saying the information is ok, but the app refuses?

I have no idea what to do at this stage, if this continues I am forced to change services...

Hoping for some quick assistance as I would like to use my new Samsung Galaxy Note 10+.

Sincerely.

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Accepted answers

dgibson328

you have to enter your email in all lowercase.

All comments

unknown

Thanks so much. Our company is moving on from lastpass. Nobody would help me

unknown

Worked.

blahblahblah231

Space in email was the problem for me. I let android autocomplete the email field and there was a space at the end.🤦‍♂️

oli123

yes this is the similar issue when I am trying to enter password after erasing all the data from my android. It is showing invalid password and does not providing any access to the email log in as well. I have also contacted the eduhelphub customer service center but nothing worked.

malliktajmahal

Also we need to check if there is any space character in the mail.

sunthxnsiththis

CONTRIBUTING.mdCONTRIBUTING.mdCONTRIBUTING.md

Gohan8868

I posted this for the sole purpose of helping others not have my frustration. Glad I could help the community solve the problem.

cgougeon

Thank you so much Gohan8868! There were no capital letters in my email address to change. I read through other fixes and re-started my phone, turned it off for 5 mins, cleared the cache and uninstalled and re-installed the LastPass app, but I suspect that I could have saved myself time and just re-set the password iterations had I scrolled down to your advice first.

Same thing for me- it didn't work at first, the thinking icon started circling again and I thought "oh no, here we go..." but then all my passworded websites appeared! Thank you so much!! The help service in LastPass is abysmal. I certainly wouldn't pay for it, but will keep using it as long as its free. The people contributing on this forum are the ones who should get paid!

mitchflorida

Thanks! Typing my email address all in lowercase fixed my issue!

HarleyD

THAT WORKED! THANK YOU!!!!

dgibson328

you have to enter your email in all lowercase.

ender01

Scott - you are a legend. It is indeed case sensitive. Like scott says - got to the website, logon, go to account details and check email address case. Then logon to mobile app with the same case. Bloody crazy.

Gohan8868

I was having the same/similar issue as everyone here until this morning.
With the 100% correct password; I could log in on any PC whether I downloaded software or the firefox/chrome extension. I could NOT log into my Galaxy S10 until this morning. 8-Mar-2020. I'm posting it here because this is where I came to find a solution to the same issues others are having. I noticed the Customer service reps don't monitor the forums and provide solutions.

What I tried that FAILED:
"Clearing data & cache" in my android settings.

"uninstalled & re-installed" the app.

A full factory reset on my phone.

I even changed my LP master password

Change login offline switch

Changed remember password switch
---------------------------------------------
SOLUTION that worked for ME:

I logged in on PC
I clicked into account settings
I clicked on the general tab
I clicked on advanced settings
I scrolled to "Password iterations"
I changed it from what I had to "100100" I saved/updated. on the PC
It didn't work immediately
I cleared the data/cache in the app settings of my andriod phone
I tried to log back in and it worked instantly.

Please let me know how this works for you guys I hope I can give my frustrating fix to you all.

Ianmuk

I have been frustrated by the invalid password error since I reinstalled all the apps on a new phone (the one where where you log in on the app and it says invalid password... Then you get the password page with the loading symbol forever... Enmven though the same password works on the website)

I have now solved it and thought I would share what I did as I could not find a working solution on here anywhere.
The steps I followed were:

1. Open the lastpass app (not website) and create a new account..
2. Log in to this account... For me this worked (obviously this is useless as this new accounts has none of my passwords).
3. Log out and back into this account to make sure you are not getting the error with this one... (not sure if this is necessary but this is the order of steps that worked for me!)
4. Log back in to your actual lastpass account (I typed the wrong password first time and not sure if this is relevant so you may want to try that to 100% replicate what I did!)
5. Log in with the correct password (!!) and ta-da... It works... (for me)

I hope this word for someone else out there.
(have also posted this as a separate topic, sorry for the duplication!)

28829531

I have this same problem. has anyone actually solved this?

aquila1

Pixel 3, Android 10, all was well until I installed the December security update and bricked the phone. Just did a factory reset and reinstalled everything and discover that LastPass is exhibiting this exact behavior. I've tried all the things mentioned above except for deleting other apps but haven't been able to get it to work.

UPDATE: The tip above worked - I'd always been using my email address that started with a capital letter, logging in with a lower case letter got it going. I did go through the whole uninstall routine also, but it's working now!

Thundro

Samsung Galaxy S10+: The lowercase "fix" didn't work in my case. I was already using lowercase. What finally, finally, finally worked for me was clearing cache, force stop, close all apps, uninstall, restart phone, wait 5 minutes, reinstall LP, immediately update app (before opening it) [maybe they issued a fix in that update and that is what did it, idk], login. Login failed however unlike the previous times of trying similar things, this time LP sent email saying device was deactivated/blocked with a link to unblock it. I logged in on computer and did so. Logged in on phone and this time it worked. Odd thing is that my account lists two devices which I think are the same device. However I cannot tell for sure because I had already renamed one when I added the new phone. Other odd thing is that it worked for a couple months no problem before it stopped letting me login.

TheStoneMonkey

I logged in just to say the recommendation given by LeScooterBug two posts up worked Flawlessly on my LG G5 Verizon phone to solve this problem.

SES21

That's a lovely idea but it doesn't match with a couple of things I have been experiencing.

1. The RFC covering email addresses says that, while domain names are case-insensitive, user names are case-sensitive. LP should respect this but doesn't since it long ago converted my email address to all lower case in their system. Some systems such as gmail don't consider their own user names as case-sensitive & don't care how you enter them; other systems do require case-sensitivity.
2. I have 3 Android devices all at different OS levels but all current on LP app, two of which exhibit this issue & one which will let me login using my usual upper-case version of my email address.
3. The two devices that won't let me log-in will let my spouse log in using some upper case.& LP also has that all lower-case in spouse's account settings.
4. I was inclined to think it was something about my particular account except that I can log into one device!

LeScooterBug

I just upgraded to a Note 10+ and kept running into this aggravating issue for days. I tried changing my password and even disabling two-factor authentication without success.

For anyone still having this issue, I stumbled across a Google Play Store review that said the username field is case sensitive even though the app doesn't test for it. As a result, the app thinks it has both logged you in and denied you entry (Schrödinger's cat of user sessions?). If I had to guess, most people are entering their emails similar to Firstname.Lastname@example.com (I originally did this for each attempt). I managed to successfully log in by entering my email as firstname.lastname@example.com.

Since I'm not sure if LastPass stores all emails as lowercase, I'll add this step if anyone's still having issues. Check your email format by logging in through lastpass.com (the website) and open Account Settings. You should see it next to Account Email. You can just copy it and paste it into the LastPass app.

tl;dr - LastPass's Android developers forgot a very basic programming step. The login screen's email field is case sensitive. Either it doesn't A) convert a user's email to all lowercase or

ensure the entered email case matches the email in their system. Try entering your email as all lowercase. If that doesn't work, copy your email from the Account Settings after logging in through LastPass.com in a web browser.

-Scott

NorthAmericanDa

I have encounted the same problem on a Moto G7 Power today. I have not been able to fix it. Logging into lastpass shows both a green checkmark like a normal login and also the "Invalid Password" dialog box. After logging in the Lastpass app proceeds to show spinning loading icon indefinitely. Pulling down to refresh shows the "Incorrect Password" message again.

SES21

I'm having the same problem on my new Pixel 4XL, whether I turn on biometric ID or not. Been an LP Premium & beta user for years on multiple devices & never run into this problem. Dropped Premium this year after the big price jump, been thinking I'd switch to Bitwarden & this may push me over the edge. I've cleared cache & data, uninstalled & reinstalled both with & without restarting in between, left the beta program & tried release version, etc. Same invalid password message, same spinning circle & never get to a screen that shows my PWs or anything else. I've also done the confirmation of the new device after each reinstall. I don't have the time or patience to continue fighting with this. How do I open a support ticket? (Never done one since I dropped Premium.) ARGGGGGGH!

GrandpaSteve1

Don't know if this will be of any help to those still battling ing the problem I was having, but here's my latest:
With LP finally working, I started reinstalling my apps, five at a time. After each group reinstall, I checked functionality of the apps and of LP. LP continued to work in every case and is still working just fine. I didn't install any of the previously deleted or disabled crapware from Samsung, Verizon or Yahoo, and don't intend to.

Several apps refused to work without a great deal of futzing around with multiple reinstalls or 2FA attempts. None of these affected LP functionality, though.

I wish I could point to the exact offending app or setting, but maybe my experience will give you some hope of reaching a solution of your own.

GrandpaSteve1

Finally got LP to work on my S10+. Following tech support instructions, I uninstalled or disabled some apps, uninstalled LP, and turned the phone off for a few minutes. Then reinstalled LP.

I had to do this twice, with a total of 38 apps, but LP finally showed me my vault, after requiring me to log in twice in a row. It's acting a bit different than it does on my other devices, but I think it might be due to the biometric ID settings.

I'm going to play around with some settings and start reinstalling most of those 38 apps. I'll report back again if I can positively identify the specific app or setting that causes the problem. In the meantime, maybe some of you can also try to find the conflicting app(s).

There's hope! Good luck.

GrandpaSteve1

Same issue on an S10+. Been trying everything suggested by LP tech support. Many re-installs/re-starts. Disabled MF authentication. Disabled email verification. No joy. Currently waiting for reply from tech support.

charleshenrycon

I am having the same issue just with the galayy S8. I would really appreciate a solution or even work around.

charleshenrycon

Hi,

I have the exact same problem. PLZ help!

thechandroid201

Just got my Galaxy Note 10+ last week, and have been having the same problem with 'Invalid Password' message displaying (usually after seeing the green checkmark, denoting that the password was correct and accepted).

Also, I can never get to any of the sections (Passwords, Secure Notes, Addresses), and see only the spinning circle with no connection (have waited up to five minutes with no connection or error message).

Someone please help, as I rely on LastPass on a daily basis, with hundreds of passwords in my vault...

Thank You
TheChanDroid

michael.cone@ad

I experienced a similar problem - but for me it occurs when changing the master password in LP.

The only way I can get LP in my Android to take the new password is to uninstall and reinstall LP in my device.

larry402

I have the same new phone and same problem as described in this post. Is there no answer?