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Not able to reset my master password

Scmods

Opened a laptop I hadn't used in a few weeks. Needed to log back in to LastPass. No problem. Doesn't accept my password despite knowing it's right. Annoying, but I figure a reset couldn't hurt. Go through the Account Recovery process. I enter my email, get the notification in my Authenticator app, click Accept and...nothing happens. It tells me I'll be taken to my vault to reset my password but nothing happens.

Any tips of what I'm doing wrong or how I can resolve this? I'm still logged in on multiple other devices as well.

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KarolH

Hello @Scmods ,

Welcome to the Community!

I see that you have an active case currently being worked by Customer Support. If for some reason that case goes unresolved, feel free to click my Community name to send a Private Message with any outstanding details.

Thank you.

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