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Fill forms not working

fdhealy4

Updated to the newest Lastpass this morning. When I went to check out with a purchase on-line it only half filled my personal info and would not fill any of my credit card info. Also, is there a way to undo the update?

Windows 10

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mafedder708

"luckyduck" wrote:
Come on guys. My work around post on May 25 works. Has no one tried it? It requires detailed LastPass knowledge. I wish the LastPass Support people would take a look at it and perhaps make it more understandable. Contact me and I'll walk anyone thru it.

Thanks luckyduck, but your solution seems to generate a site-specific form fill. We need functional address and password fills for all sites and I don't see a way to convert your site fill to a generic form fill.

PGizmo

7 months now w/o a fix! Hard to justify paying for premium again this year.

ODB

+1 Sometimes it fills, sometimes it doesn't.

Also, date of birth always seems to be incorrect, it's the day before. Month and year are correct.

luckyduck

Come on guys. My work around post on May 25 works. Has no one tried it? It requires detailed LastPass knowledge. I wish the LastPass Support people would take a look at it and perhaps make it more understandable. Contact me and I'll walk anyone thru it.

Ularsing

Honestly, LastPass team, this is a truly baffling "upgrade". My best guess is that this was done to bring the LastPass schema more in line with that of LogMeIn, but this is an honestly embarrassing loss of functionality. Form fills appear to no longer work whatsoever. Very disappointing to see my favorite password manager dying a slow death of attrition.

nostradamuszen

Yep, still not working, three years later - LogMeIn evidently have no intention of supporting LastPass, and they're happy to have BitWarden recommended on their website - and they haven't answered my ticket with anything that makes sense.

They won't or can't roll me back to a working version - so, like everyone else, I'm off to install BitWarden.

Bye LastPass - let me know, sometime, what happened to all the money I gave you!

luckyduck

I have found a somewhat indirect work around. I only did this on Chrome Windows 10; but should work elsewhere.
1. Go to the site that requires a form fill (forget your old form fills)
2. Manually type in all the wanted data you want to fill
3.Click the LastPass icon (Chrome Extension)
4.Select "Add Item"
5.Click "Save All Entered Data"
6.A fill fields box will appear, with field names and your entered data
7.Type in an appropriate "Name" & select a folder. And SAVE.

To test, reload the form requiring fill in's. Based on the URL, the form should fill automatically.
Yea, I know it's a pain in the ..., especially if you have a lot of forms to fill.

Also, I have gotten this approach to work on a multi-page forms (same domain).
Just repeat the above procedure on successive pages.
Each "Save All Entered Data" will create a new form field item. That's not very elegant.
I then did a copy - paste of each field name & entry from the extra items onto my first item by selecting "Add Field"
Then this one new Form Fill item should autofill each successive page (same domain)

kallistaridge25

There is a worrying silence about what is happening and what they intend to do.
Changed ownership and changed culture
New Management made bad decisions
Cannot just blame programmers
Not able to formulate a response let alone acknowledge errors and mistakes
All signs that something is seriously wrong with the company and direction

lissakay

Interesting. I contacted support when I found that all my form fill information was gone. It seemed as if the support person, Jasper, was encountering this issue for the very first time. He had me perform a bunch of useless steps, ignoring that I told him that this was not limited to one single browser or device - the data is missing on Chrome, Opera, Slimjet, and Firefox, as well as the Android apps on my phone and tablet. Therefore clearing the cache is useless.

Jasper then suggested that they push out a previous version of the Chrome extension, but it would take a few days. I waited, and waited. I kept getting emails asking if I still needed support. I responded each time to keep the ticket open. Then I get an email stating that my ticket had been closed because I had not responded!

I've tried to submit a new support request THREE times now, with ZERO response, not even an automated "We've received your request and will respond shortly."

I've also follow several threads here in the forums, and it looks like any interaction from LastPass employees has ceased as of May 15.

It looks like they are closing up shop on us.

aaronhall

Since the last update (April 2019), I've had the same problem. LastPass should fix this ASAP before people leave for a competitor.

jamescarsonsx66

I have this too often

kallistaridge25

Hi Marcus of LastPass,

Apology accepted we all make mistakes when changes are made.
Also appreciate that you have passed this matter into the "development team".
Appreciate that one version is a concept that is tightly linked to the type of software and need to have tight control with one version.

However it is not satisfactory that that there is a complete absence of a response about the reason for the change and any intended actions.
Was it an intended change and no intention to fix it, or was it an unintended change with a purposeful plan of action to correct the loss of usability?

"not able to say if or when this will be available" is a cop out of responsibility.
It means there is no feedback responsibility within the organisation that it is not possible to identify and manage its resourses when mistakes are made.

What else can LastPass management not manage?

Thanks,
Dennis

"jackb359" wrote:
I opened a ticket and was informed that there is not a way to revert back. This was the reply

"Hi there,

Our apologies for any inconvenience. Please note that it is currently not possible to revert to the previous UI as we are focused on offering one unified LastPass experience. Maintaining one version of LastPass allows us to offer the best service to all of our customers. It’s also safer for our users, by ensuring you’re only using supported, regularly-updated products.

We however appreciate the insight. I have submitted this information to our development team for future consideration. I am not able to say if or when this will be available but rest assured that your feedback and suggestion was logged and will be available for our team's review. Thank you for helping to make LastPass better.

Best Regards,
Marcus

richc372

After recent update. Form fills are not working. Partially filling in some webforms, but even worse I can't find a work around to custom make another form that will work. I've spent three hours reading tutorials, blogs and forum and still can't find an answer.

I read the reply to the effect that ... form fills are not gone but merely reorganized. Well they must be so well 'reorganized' that I can't find a solution to the problem. The 'reorganized' credit card form will fill in card number, but will not fill in the security number, nor the expiration month or year. And certainly will not fill in the other fields that used to fill in, but now will not (name, address, etc.).

Can someone simply post an instruction on how to create a custom form fill template that will allow what I had before?
First name, last name, address, city, state, zip, email. How can I edit the Credit Card form to include these other fields and get it to fill in the forms correctly and accurately?

I also find the new "ALL" items folder to be very confusing, messy and disorganized. I understand the one reply that said LastPass cannot go back to the previous user interface, but if some correction/instruction is not offered in the near future I will be forced to find an easier to use password manager.

I am very frustrated trying to use this new edition of LP Premium especially when it is a step BACKWARD for my needs; not an improvement.

kallistaridge25

I cannot see any reference by LastPass to rectify this problem.

The support links suggest that a Form Fill Option exists but it does not appear to be the case so cannot create a new Form Fill to replace the lost ones.

There is a serious loss of trust in Last Pass to recognise their failure and acknowledge a willingness to rectify the problem.

Last Pass only exists because it business model is based upon TRUST. What is happening with Last Pass is a serious breach of its business model.

Silence cannot be trusted

mfalk

This is completely terrible. They totally broke the application. Having a "Form Fill Profile" with CC and Address was a one click fill that just worked. Now they break things up, and force you to do 2 form fills. Worst part is that now every CC shows up, including my expired cards (I like to keep everything for tracking / historical reasons, I shouldn't have to remove expired cards just to make this work like it).

The UI seems to limit you to 20 Form Fills, so if you have many CCs and Addresses you will go over 20 and be unable to chose the one you want. Previously it would only show you your "form fill profiles", of which I only had a few, now it populates every CC and Address.

Even if they let you just show your Favorite entries it would be much better.

I've been a long time user of the product and am a Premium Family user, this change has broken how I work. Looks like I'll need to be moving on. How they broke this so horribly is beyond me. :evil:

xairrick

"xairrick" wrote:
Same Issue. For Credit Card it's showing 20 entries (but not the CC I want to use) many are duplicates and many don't show expiration. UGH!!

During the conversion it looks like items that were in a single entry go broken out . For example if you had CC & Address in a secured note(I forgot what they called them in the old version) they got transposed into individual Credit Card & Address entries. This created a lot of duplicate address entries that have same title as the credit card. I had to go through and clean up all the address entries. I also deleted all my old CC. They did make it more flexible, but at the same time harder to use (eg for when you need to fill out address & CC info at the same time)

xairrick

Same Issue. For Credit Card it's showing 20 entries (but not the CC I want to use) many are duplicates and many don't show expiration. UGH!!

fgshepherd748

Second all of the above. Forms were initially not working in *just* Firefox, but now the problem has "spread" to Chrome. Useless. I even opened a ticket with LP, specifically to give them a heads-up that there is an active discussion in their forum about which competitor to replace them with, and they have still not gotten back to me. Now, that's embarrassing.

forbisj

With the update fill forms disappeared and with them all of my stored credit card and address information. I contacted support and was informed that there was no reverting back to the old version. I said that I understood that but wanted to know where all of my address and credit card info went because I did not want to have to enter it all again. I got this in response, "Apologies for the trouble. We have forwarded your account details to our devteam for review. Please rest assured that we'll get back to you as soon as possible."

I responded that the form fills were an essential function of their product. I also provided a link to this forum to show them that I am not the only customer unhappy about this change. No response yet.

I will be trying Bitwarden and Dashlane and likely taking my business elsewhere. Any thoughts on these two options or any others?

JimmyW

"SkierHiker" wrote:
So I just imported everything into BitWarden and I really like it. Those sites that no longer worked with LP now work with BW. The interface is better too and it's half the cost (if you go with the Premium edition, free otherwise). So unless I run into a show stopper, goodbye LastPass.

As another long-time and now former LastPass Premium user, I switched to Dashlane. It's much better in very respect. While it may be more expensive, the support is great, unlike LastPass, whose techs are worthless. LP's support simply suggests re-installing everything no matter what the problem, and lack the talent to provide meaningful support. After supplying LP support with numerous, requested but unnecessary screenshots, they pass your problem to the next level support staff, which then concludes your request by stating that the info was submitted to the developers, who have an equal, if not greater, lack of intelligence as the lower lever techs. These are the folks who pushed out a broken, inferior update without any means of reverting backwards while keeping your data!

sean811

OMG Formfills is killing me after this update. I opened a ticket and got a totally non-helpful read the manual answer.

I am hating this new update in more ways that one. I have used LP for years and am totally frustrated with this update making it more complex to do simple things.

SkierHiker

So I just imported everything into BitWarden and I really like it. Those sites that no longer worked with LP now work with BW. The interface is better too and it's half the cost (if you go with the Premium edition, free otherwise). So unless I run into a show stopper, goodbye LastPass.

fgshepherd748

+1 Not working in Firefox (66), but working in Chrome. I get that a fix might not be available yet, LP, but a status update would be a big help-- or even an acknowledgement that you guys are aware that a decent set of users is having an unsatisfactory experience.

derekmachine

@SkierHiker Same here. I've been with Lastpass for many years (as a paid subscriber until recently). After switching to BitWarden, I've been rather happy. Seems a lot less 'bloated' and snappier. I'm currently using it in Chrome, Safari on MacOS, along with the desktop app (dark mode, yay!) and iOS works really well too.

I must admit, I've never even heard of this password manager until the the day I posted my "me too" post above. At the time, I was looking into 1Password! I got the heads up in a GitHub comment for WaveBox.

Anyway, it's little effort to give it a go. Although I said I was evaluating it, above, I'm pretty much happy with it enough to do the switch.

Importing from LastPass here: https://help.bitwarden.com/article/impo ... -lastpass/

You'll need to do it in two steps - Passwords and then secure notes. Some tidying up on the secure notes, as a lot will end up in the 'Notes' section, but you can create new entries to add that data to the note card(s).

SkierHiker

Same here and it's very frustrating. I can't fill in credit card info for most of my sites now. Been a LP customer since they started and now thinking of moving. Any suggestions (like BitWarden)?

derekmachine

Switched to BitWarden (https://bitwarden.com/), which is open source, and in active development. Took all of 10 minutes to import LastPass into that. Works nicely across all my devices. No more issues.

Although Secure Notes is a lot more basic, but there's feedback on people asking for templates, which will be on the cards soon, I imagine.

Will be evaluating it over the next few weeks. But so far, it's looking rather good.

platini1

Form fills don't fill after upgrade

platini1

Same issue here. Form fills are no longer working after upgrade to new user interface last week.

Does LastPass ever answer to this forum?

platini1

same issue, form fill no longer working after upgrade to new user interface

derekmachine

Add me to the "me too" club.

With this new version my credit card details are getting messed up. 'Expiry' months being filled in as 'Start' months and on other occasions leaving the field empty altogether.

Another annoyance is that I'm now being presented with ALL my notes (passport, drivers, licences, etc) as an option to select from to fill in the forms. This is really messy. Some of those notes are just for safe keeping (kids bank account details for instance), and not even needed for form fills. How about a flag in the form edit to allow us to hide these?

I'm waiting to see what they do to fix any issues, before finally jumping ship. Timer is on...

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