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"How It Works" page keeps opening on login

willdude14

I created a new account/vault in LastPass, and every time I log in, it opens the How It Works page (https://www.lastpass.com/how-lastpass-works) in a new tab. I'm running extension version 4.21.2 in Chrome for Windows 10. This doesn't happen when I log in with my old account/vault. (The new account also shows a different layout for the extension menu, for what it's worth.) How can I get this to stop? There doesn't seem to be any setting, and even after dismissing the tutorial the page will pop up again on the next login.

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looie53

Still a problem for me with Firefox and Windows 10.

Nusaram

This issue has finally been resolved for me with v4.44.0 for Chrome on Windows 10 x64.

GSJskiBUM

I had the same issue with Chrome on Windows 10. I followed a suggestion I found here: viewtopic.php?f=12&t=287945
Repeated below:
At least one time, when you shut down Edge, ensure that
- LastPass is logged in
- LastPass is not set to auto log out
- LastPass is allowed to save cookies
- Edge is not set to auto clear cookies
- Edge is not set to auto clear histories
Completely exit Edge, then restart again.

This worked for me.

djgnosis20

It's been happening for months. Premium acct, Win 10, latest Chrome.

andy49

Still happening on latest Chrome, please help.

ShawnElseworth

I am in the same boat.
It is very annoying.

crites

I'm having the same issue with Firefox 73.0.1, and yes it's very annoying.

mrharris

Still doing it. I log in and I get a new tab on https://www.lastpass.com/how-lastpass-works

I have the current latest, 4.43.0 which was released on March 6, 2020.

sebawiewior733

It's still opening every time after login

Nusaram

I created a ticket mentioning this issue and the auto-logout issue.

They acknowledged this issue and said that the fix would be released the following week after the auto-logout issue was fixed because they did not want to delay the release of the auto-logout fix. I also posted in a thread and got the same response.

The auto-logout fix release was issued and this problem still persisted, so I created a new ticket for just this issue. First they told me to uninstall and reinstall; that, of course, didn't work. Then they asked me to backup my bookmarks and to uninstall and reinstall Chrome and if it still did not work, then I had to send screenshots to show how to reproduce the problem.

At which point I replied with their own response confirming that they had acknowledged the issue exists and that they fix was supposed to be the week after the auto-logout fix. And so this was their final and latest response on the ticket:

Hello ,

I am sorry to hear that you've not received our previous response.

The issue with the page showing "How it Works" has been reported. We cannot give you an eta on when it will be fixed.

If we have answered your question, we will send you an email in the next few days asking for your feedback. We value your opinion and thank you in advance for taking the time to click on the survey link and let us know how your experience was with our team.

Thank you,

That was on Feb. 27th.

zibebs96

If the update was due out on 2020/02/11 and today is 2020/02/28, when should we really expect this update?

amonfog

I am now dealing with the same issue too. really annoying!

whenItwasbetter

HI,

This issue is persistent on ALL Browsers.with the extension installed. Regardless of whether is is removed and reinstalled. The update is still pending within a week - Tue Feb 11, 2020 ,

GREAT!.
2/24/2020

xxyyywhale

Same Issue. Hope a fix is on it's way.

479

Same issue here, ANNOYING!

cwebb97

I recently began using Brave Browser (new browser based on Chrome Browser). It has default settings to block scripts and cross site trackers for each website.
Now, any time I log in to my lastpass account via the plugin, it logs in fine, but the above "How it works" window opens, as though I have no account.
I can add a site address to Brave's whitelist to allow LastPass trackers, if that's the problem, but I don't know what address LastPass is using to track or whatever.
Help?
Thanks.

"glennd" wrote:
Hi, we are aware but did not want to delay releasing the fix for the auto logout issue. This should be addressed in our regularly scheduled update next week.

Glenn Dobson | Community Leader, Social Support
LogMeInInc.com

GlennD

Hi, we are aware but did not want to delay releasing the fix for the auto logout issue. This should be addressed in our regularly scheduled update next week.

Glenn Dobson | Community Leader, Social Support
LogMeInInc.com

Herfen

Same with Chrome Browser Extention in Chrome OS Version 79.0.3945.123

pleasefix970

Happens on latest version of chrome and MacOS 10.14.6

Nusaram

Same here. Just started to happen. Chrome on Windows 10 x64.

drewa855

Same here. On Ubuntu 19.10, Gnome 3.34.2. Pretty annoying.

bagee18586

same here - been prompting for the past year +. Came to the forum to see if there is a solution. Good to know others are having the same issue.

michaelw842

Same issue here. Has anyone found a solution?

Amalteia

I just opened a support ticket asking for a solution to this issue.

nrgmagic152

I have a similar problem. A while back, I re-installed the free version and ever since when I log on, I get the "Welcome to your Vault" and all that "Show me around" stuff comes up. This is not happening on my laptop, same configuration.
How do I make this go away? Running Win7, Firefox browser.

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