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Can't log in to my email to verify my LastPass login

lucaswj

I can't access the original email address i signed up for Lastpass with, but was assured that my alternate email address would be fine for any recovery issues.

Then, a week ago, I started getting this "try again and look for an email from Lastpass" crap. Not only did I not get a message to my alternate email address, the complaint ticket I filed under a different email address was completely ignored for a week now.

I cannot access any of my passwords.

I cannot log into the LastPass web site to recover my account.

I cannot even contact a customer support representative because this company has no public facing phone number. If they charge me for this service and make it impossible to cancel it, how is this not credit card fraud?

I am beyond frustrated with this situation and this is the only venue i've found to communicate with this company.

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Accepted answers

RachelO

Hi @lucaswj,

While phone-based support is currently only available for LastPass Business users, if you're not able to log in to your email to verify this login, please go through the password recovery process for your email provider to regain access to your email and then verify your LastPass login. You could also try accessing your Vault in offline mode, if that was previously enabled. To do this, first disconnect all network/internet connections on your device/computer then try logging in to LastPass and you may be able to access a cached version of your Vault to retrieve your email password.

If both of these options are not available, please create a ticket for the support team to see what other options may be available to regain access to your account by scrolling down and clicking Contact Support at the bottom center of this page: https://support.logmeininc.com/lastpass/help/why-am-i-nbsp-seeing-a-message-error-nbsp-please-verify-your-email-in-lastpass

All comments

jope5

I've been waiting for a reply for an email for almost five days and in overall it must be two weeks soon. I'm unable access my passwords and it is getting a little bit frustrating. I appreciate what you guys are doing, but I am disappointed on how ineffective this process has been. If there's something to do about my case, could it be sorted out a bit faster?

Thank you.

jope5

The support contacted me about something totally different than what is my issue. I tried to open a ticket myself and there has been no answer. If there's some possibility to access my account, any help would be appreciated.

GlennD

@jope5 Support will need to verify your identity over email. Please click on my profile and private message me an email address that you do have access to currently.

jope5

Basically what the title says. I forget to write down the security email's password and the provider can't do anything to access it now. I have the other email accessible and know the master password. Is there anything to do? I can't reach the verification emails.

GerryBiker

Disconnect your device from WIFI and open LastPass offline!

You will have access to all accounts in the cache. 😉

RachelO

Hi @jessefrome,

I do see that you have a security email set for your LastPass account and verification emails are being sent to that security email. Please check that email (including junk/spam/all mail folders) to click the red Verify button in that email sent from LastPass to complete your login. Additionally, please be sure these email addresses are added to your allowlist/whitelist in your email settings: support@lastpass.com, do-not-reply-support@lastpass.com, support-replies@logmein.com and then attempting to log in to LastPass again which will prompt a new Verification Email to be sent. The subject line of the email you're looking for is "LastPass Security Notification: Login attempt blocked"

jessefrome

"To continue:

Look for an email from LastPass"

My password was entered correctly. My email is correct. In the five weeks that my own login problem has kept me from logging in to Lastpass, I have received no emails from lastpass. There is no way to contact lastpass to resolve my issue, and I cannot log into other essential services.

Their system is irrevocably broken. It is my fault for trusting lastpass with my passwords. I have resolved to use literally any other system than lastpass, and I would advise others to do the same.

RachelO

Hi @dan101,

We would recommend checking your email account in a browser, instead of through a mail app or mail program, and making sure that these emails aren't being sent to the junk/spam folder instead of your inbox. We would also recommend checking your email settings to be sure no LastPass or LogMeIn email addresses are being blocked or are on the blocklist/blacklist. Additionally, please be sure these email addresses are added to your allowlist/whitelist in your email settings: support@lastpass.com, do-not-reply-support@lastpass.com, support-replies@logmein.com and then attempting to log in to LastPass again which will prompt a new Verification Email to be sent. The subject line of the email you're looking for is "LastPass Security Notification: Login attempt blocked"

dan101

@Paul8472

Thanks for the reply Paul

The system is ridiculous, i managed to login in offline mode so was able to get my email password, but after logging in, Lastpass has not sent any emails to me to verify my device so what am i ment to do now, its an absolute joke.

Cheers

Dan

dan101

@RachelO
Hi and thanks for the reply

I have been able to access my account in offline mode so have now got access to my email account but i have not got any emails from lastpass to verify my device so not sure what im ment to do?

Thanks

Dan

RachelO

Hi @dan101,

If you're not able to log in to your email to verify this login, please go through the password recovery process for your email provider to regain access to your email and then verify your LastPass login. You could also try accessing your Vault in offline mode, if that was previously enabled. To do this, first disconnect all network/internet connections on your device/computer then try logging in to LastPass and you may be able to access a cached version of your Vault to retrieve your email password.

If you do not have access to your email account and there is no way to recover access to your email account through your email provider, you will need to open a support ticket, and please make sure to include an alternate email address that you can be reached at (create one if necessary.) To create a ticket please scroll down and click Contact Support at the bottom center of this page so that the support team can further assist: https://support.logmeininc.com/lastpass/help/why-am-i-nbsp-seeing-a-message-error-nbsp-please-verify-your-email-in-lastpass

Paul8472

Dan,

You're not the only one in this boat. Don't know who the genius was that set this up, but they should be fired.

Paul

dan101

Hi all

Im new to the forum and this issue im having is driving me crazy, i have used the free version of lastpass for years with no issues, today i was logged out of lastpass and when i tried to log in got a message to say i have to verify my trusted device and to login to my email to verify device.

The problem is all my passwords for my email are stored within lastpass and i cant access it so how can i login to my email to verify anything? the phone number i used years ago on my email account i havent had for years so cant get any codes that way so i do know what im ment to do to get access to lastpass again.

Can somebody please help me?

Thanks

Dan

bruno66

Help me, I'm Freaking out.
Been using L.P for over 12 years.
Just been logged out (presumably because lately I've been using multiple devices across different locations)
So after logging back in I'm greeted with "check your verification email "
Problem is that gmail account password is stored in lass pass. To make things worse i can't recover that gmail password ,tried all the gmall verification steps to no avail.
Please help, willing to upgrade to premium or donate to charity, whatever it takes.
LastPass acc: warterbouy@gmail.com

lucaswj

If you can log in in offline mode, you can at least export all your info, so there's that. It's frustrating.

ShariLee

I am another customer having the same problem, only my email is not changed or compromised, and I still can't get their promised verification email. I think LastPass needs to get rid of Logmein because it seems to be their system causing all the problems, and I have read this thread... you are getting the runaround. The only thing she did say that makes sense is if you haven't emptied your cache. I, unfortunately, do it every night, so it won't work for me.

I don't know what the solution is going to be, and I am desperate - really desperate! ShariLee Beynon

RachelO

As noted above, if you're not able to access your email please create a ticket for the support team to see what other options may be available to regain access to your account by scrolling down and clicking Contact Support at the bottom center of this page: https://support.logmeininc.com/lastpass/help/why-am-i-nbsp-seeing-a-message-error-nbsp-please-verify-your-email-in-lastpass

lucaswj

My email provider literally no longer exists. I have a backup email address listed in my account that messages are never sent to, but which I need them to be.

RachelO

Hi @lucaswj,