Welcome to the GoTo Community!
The GoTo Community is a place where GoTo/LogMeIn customers can ask questions, share tips, exchange ideas, and get solutions for all GoTo products.
Our goal is to provide a helpful, respectful, and collaborative space for everyone. This guide explains how the community works and how you can start participating.
Returning Members in the New GoTo Community
If you previously had a community account, you will need to create a new community password.
- Click Forgot Password on the sign-in page.
- Enter the email address associated with your account.
- Follow the link sent to your email to create a new password
Joining the GoTo Community so you can post, comment and vote
If you already have a LogMeIn or GoTo account, simply sign in and then open the GoTo Community.
- Click Sign in at the top of the page.
- Create your community username when prompted.
If you do not yet have an account, follow these steps to register:
- Click Register in the top-right corner of the page.
- Enter your email address (preferably the one associated with your GoTo product account) and create a password.
- Check your email and click the verification link.
- Create your community username. Please avoid usernames that contain advertising, inflammatory language, or names that could suggest you are a GoTo employee.
Access Your Profile
Click the Me box in the upper-right, and in the popup:
- Click your avatar to access your profile's Activity page. Here you can update your profile icon and view your badges, reactions, and activity history.
- Click Account & Privacy Settings to update your username, email address, password, notification preferences, and other profile settings.
Post and Comment in the Community
We encourage you to visit often and participate in discussions.
Before creating a new post, try searching for your question. Enter keywords in the search bar to see if your question has already been answered.
- If you find a related post, click Reply to join the discussion.
- If no results appear, you can create a new post.
To start a new conversation:
- Select New Post on the appropriate discussion board.
- Choose New Discussion to share feedback or start an open conversation.
- Choose Ask a Question if you need help, advice, or answers from community members or moderators.
Please ensure all posts follow the Community Guidelines to help maintain a positive and productive environment.
Suggest an Idea
Many of our product communities have a Community Ideas board where you can submit and review feature suggestions.
You can:
- Vote on existing ideas to help highlight the features that matter most to the community.
- Comment on ideas to provide additional feedback.
To submit a new idea:
- Review existing ideas to see if your suggestion has already been posted.
- Click New Idea to submit your feature request, but please take a moment to review our guidelines first.
GoTo/LogMeIn product teams regularly review ideas and provide status updates when available.
Voting for an idea is important because it helps us understand which suggestions matter most to the community and prioritize them accordingly. You will notice ability to upvote in the idea, next to the status.
Follow Content
Stay on top of the latest updates by following Community sections, posts, and tags for the products you care about through in-app notifications, emails, and links in the Community.
This article explains how you can choose to follow the content that matters most to you.
