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Re: Organizing Shared Contacts into Groups and Making Them Visible in the Attendant Console
Hi @KateG,
The latter is what I'm looking for. In the admin portal, there is a page for creating user groups (company contacts), which I've been able to utilize, and it works well. The feature I am interested in is organizing shared contacts into different groups and configuring certain contact groups to be visible in the attendant console.
Duplicated group texts
FYI: Since January 31 or so, incoming texts to more than one GoTo number are being duplicated—recipient users receive multiple alerts, multiple copies of every message to every GoTo recipient show up in the analytics, etc.
Support confirmed this is a global issue that they're aware of and already working on, but there's nothing about it on the status site, so I thought I'd try to spread the word.
jsheperd
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